Disgusting firm

We decided to go with family friends to Poland during the New Year holidays. We turned to Well Travel Agency to book rooms and we had to make a visa for 1 child. For everyone else, incl. and the child's parents had visas. Paid in advance. Then came the waiting, when they will apply for a visa. At this time, the accountant of the office called us with a request to pay the entire amount. But we agreed with the manager, we pay as soon as the visa is in hand. The fact that there is no visa, we learned on the eve of the trip. The contract was signed at the end of November, the trip on January 4th. The mood is spoiled, but we decided to file a second time, what to go for the weekend next time. Again, the refusal of a visa is unreasonable. We have already received a visa ourselves, and went to rest, but we cannot return the money, that very prepayment. The management number is secret, he does not call himself. And now it's spring, and everyone is feeding us breakfast, that there is no money, but tomorrow they will definitely be.

I do not recommend anyone to deal with them.

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