Badly

My wife and I were brought on 03/05/16 at about 14.00 from the airport. We flew flight ZF9403. They took a voucher and the Thai girl behind the counter, the manager, in poor English told us about tomorrow's arrival at 10.00. I didn’t understand and remembering that tomorrow our guide is coming at 10.00 agreed and ..... we were put on the sofa.

At this time, quickly issued the next family and gave them the keys to the room. We see it. And then the next AnexTour Guide brings the next family and they are immediately populated by handing them the keys.

Our Nastya, the Anex Tour Guide for the transfer, was sitting with us and we expressed our dissatisfaction with the actions of the employee of the Eazy Resort hotel, who left us without keys, without a room. After talking with the manager in her own language, Nastya tells us: .... it’s customary for them, you’ll live for a day in one, another department, and then they will transfer you here ......

I answer no. We paid for the tour, the room and it was all confirmed.

Dissatisfied Nastya began to work and negotiations and phone calls with some kind of Christina, some responsible one, with a local manager, and my words about the gender, national component in this hotel, which does not respect the equality of incoming vacationers or about bias against us, Russians, took place and We were seated and given the keys.

There was a residue of hostility, sorrow and irritation towards this hotel, for the darkened entrance.

Otherwise, everything is fine: food (breakfast is good), cleaning is clean, rooms are large, everything works.

Two stars for: disrespect for us Russians, for the spent nerves during check-in, for, apparently, pushing through "their" clients.

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