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- Low competence of workers. The contract was changed and redone three times due to
Travel agency review (Moscow)
Low competence of workers. The contract was changed and redone three times due to
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Author:
Date of purchase: 10 june 2014 Written: 04 july 2014 |
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Travel agency: (Moscow) Service type: экскурсионный тур, авиаперелёт |
I was interested in the list of excursions included in the tour.
The customer service system in Solvex is bureaucratic and not specific. I had to go to the office three times, despite the fact that the passport with a visa was already ready in advance. They can’t quickly find out if there are places in the hotel you have chosen, until they find out there are no more places for 2-3 days. Essential errors are constantly made in the text of the contract (either the wrong price was indicated, or the wrong hotel was prescribed, etc.)
The host country treats tourists indifferently. The transfer to the airport upon departure was as follows: I brought the group, silently led me into the hall, waved my hand in the direction of the registration desk and left, while the actual registration was in another place. They could not organize a paid excursion to the Louvre, but most likely they did not want to. have a bunch of contractors and subcontractors. There are not enough tour guides. In short, what a mess!
