Date of purchase: 12 march 2013 Written: 16 april 2013
1.0
Travel agency: (Moscow) Service type: пакетный тур
My husband and I love to travel and have traveled almost all over the world. But such a terrible tour operator did not meet. Holidays with Intourist have not yet begun, and the tour operator has already brought us to a nervous breakdown. In two months, we turned to the tour operator Intourist, made a payment, and received confirmation on the same day. Two weeks before departure, the tour operator reported that our flight to Tunisia was canceled and offered to cancel the tour or reschedule the departure 4 days later. Representatives of the airline did not confirm the cancellation of the flight. By this time, my husband and I had already written applications for vacation and were not able to transfer it. They didn’t want to return the money for reducing the number of days of rest, I will go to court. We found a tour on our own from another operator, Intourist will transfer the money for the tour within 10 days, that is, it’s no longer fate to relax on vacation.