Bad tour company.

We went to Feodosia at the end of June 2015. What are your impressions of the travel agency (tour bar, Larussia):

1) Manager Maria worked with clients while suffering from a viral cold.

2) They called me the amount on the phone and assured me that it included everything I asked for, but:

a) At the office, I found out about additional fuel surcharges for which I had to pay in excess of the agreed amount.

b) Maria said that the amount includes insurance, but after payment it turned out that she had mixed up.

c) It turned out at the hotel that the issued vouchers do not provide for a bed and food for the child (I specifically ordered from Maria to have all this, and she promised me all this). Everything had to be paid for. Maria refused to take part in solving this problem and take responsibility.

d) Maria booked a room in such a way that we lost 1 paid day. Also, according to her plan, we had to check out 8 hours before the arrival of the bus.

The fact that in this hotel you can pay for incomplete days, Maria, apparently, did not know.

3) We were not consulted about the weather conditions at the chosen time for the holiday. They didn’t warn that it was in this place that there was a cold current, and the water temperature was very low (the child refused to swim at all, I swam no more than 3 minutes at a time). Didn't offer any alternatives, didn't give any useful advice, etc. In a nutshell: lack of competence.

4) At the end of the holiday, so to speak, no one asked about my impressions: neither by phone nor by mail.

I can say one thing: it was the first and last time. I do not advise.

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