Travel agency review (Moscow)

Terrible organization of the trip!!!!!!!!!!!!!!!!!!!!!

Author:
Date of purchase: 20 september 2013
Written: 29 september 2013
2.0
Travel agency: (Moscow)
Service type: экскурсионный тур

The tour was in Diveevo-Mur. 20.09.13-22.09.13

I won't go anywhere else with the Ark Company. You have an expensive company, the driver does not sleep, before the trip 20 hours! Mind unbelievable! And if they are traveling with children, do you really not care about children, let alone adults !!! I'm not talking about violation and deprivation of rights, but you have a license !!! He does not know how to organize such trips, there is nothing to take on for this !!!! Your guide didn't bother to give her phone or the driver's phone! If you hire non-professionals, then they need to be trained! Everything she could tell is on Wikipedia. And so everything is silent, in Diveevo, it's there, it's there, she waved her hands and left! Forgetting to say on the bus that things need to be picked up, the driver left with our things. And we had to run 2 kilometers and look for where he stands. In the pouring rain!!!!! The driver could not really explain where this street was. He does not know Diveevo. There was an impression that both for the first time, they went together!!!

Although it would seem easy to say, take your things and that's it! I went on a trip, not in order, in the pouring rain, to look for a driver who cannot even drive up!

Why make announcements when everyone is off the bus?! I do not understand! In Murom, give 30 minutes, for everything! I have no words! Plant people in the toilet in the field, when, after 5 meters, there is a normal toilet, coffee and tea! Bus from the 19th century!!! Nothing works and everything is broken! Resettlement in the private sector, why lie that there is a hotel, although there are plenty of them and living conditions are much better there! The private sector, the bed is small, the toilet is not closed, from the monastery in Diveevo, 40 minutes on foot. One must be able to rally the group, talk in more detail about the shrines in the temples. And not like half, you have to look for yourself !!!!




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