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- Terrible tour operator Pegas tourist. They stole 18 hours of rest.
Travel agency review (Odintsovo)
Terrible tour operator Pegas tourist. They stole 18 hours of rest.
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Author:
Date of purchase: 21 october 2017 Written: 21 october 2017 |
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Travel agency: (Odintsovo) Service type: пакетный тур |
Rested from 10/11/2017 to 10/20/2017. at the Seabel Aladin Djerba 3* hotel. We were struck by the representative of the Pegasus Tatyana. The meeting was held at 18.30 the next day after arrival, when we already knew everything we needed, and decided what we would do. This is an unprofessional employee who did not answer any of our questions without a smirk and bullying. For example, about the Internet, where it catches better, answered someday it will catch well, but now these are your problems. Or we found out, two days before departure through the nordwinds airline website, that our flight would be 14 hours earlier, we all approached Tatyana for two days to clarify this, she only made a surprised look and answered that she didn’t know anything like everything is fine. Although everything had been known on the airline's website for a long time, all two days I observed a time shift plus or minus an hour. Finally, Tatyana bothered to confirm this in the evening at 19.00, when there were 6 hours left before leaving the hotel.
And if we didn’t make sure, and go somewhere, because according to the normal schedule, we would have to leave the hotel at 14:30 the next day. And because our flight back was rescheduled for 14 hours (they flew 14 hours earlier, they stole the day) and we flew into the night, asked her for a lunch box. Tatyana smiling, you can say sent us. For some reason, at first she said that at 3:00 at night there is some kind of food at the hotel, although she doesn’t know this for sure, but then, not smiling sweetly, she said, “You will be taken out earlier at 1:00.” With a mockery, she said that these are not her problems and Pegasus's problems, complain to the airline, she made the transfer in this way, although clause 7.7 is in the Pegasus contract. It is written that both the operator and the carrier are responsible for this. She does not even know the contract of the company she represents and does not know how to communicate with people at all. She is constantly not in place, then she runs around pouring coffee into a bar, then she laughs with the local youth.
