Pearls of the Benelux+Germany

We were extremely disappointed that the company could not provide a group meeting at the airport who knew German or English. We found ourselves in an unforeseen situation: having arrived in Düsseldorf at 17:00, we were evacuated because there was a threat of a terrorist attack, and our ownerless luggage was found. The bus that was supposed to take us to Cologne to the hotel ended up in the cordon zone and even without luggage we could not leave. There was no question of providing another bus, they said that they would take a taxi or train themselves. But what if no one in the group knows German, and English is not up to par? Calling our guide and asking what to do, we were told to wait for our luggage, in no case should we go to the hotel without luggage. After 22 pm the cordon was removed and we were allowed to the airport. Until 24, we waited for the luggage to be returned to us and in the end it turned out that the Lufthansa airline employees simply went home, because.

their working day is over and they will have to return for the luggage in the morning, while it was necessary to fill out a declaration in German. At about one o'clock in the morning we got to the hotel, then, with what mood, indescribable emotions; our guide apologized, but you know, it did not warm that the day we were supposed to spend in Cologne, we spent on the street near the airport. The question remains: why it was impossible to send an additional bus and take it to the hotel in Cologne, in the end we arrived at the hotel without luggage ...

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