It's not the writers who write the reviews, it's the tourists. Try it, it's inspiring!
×
We will send you one letter
on the day you return from vacation
on the day you return from vacation
Specify E-mail
Please enter a return date
- Home →
- Reviews about travel agencies →
- Moscow →
- Complete disregard for tourists
Travel agency review (Moscow)
Complete disregard for tourists
|
Author:
Date of purchase: 28 april 2016 Written: 19 july 2016 |
|
Travel agency: (Moscow) Service type: пакетный тур |
Good afternoon dear!
We rested with my family in a hotel in Tunisia from 25.06. on 07/05/2016 with her husband and son 9 years old. Tour operator ANEX tour, departure at 2:20 from Moscow with a delay of 40 minutes due to the replacement of the landing gear (tourists were sitting on the plane) - AZUR AIR. A strong smell of rotten socks throughout the flight and a meal consisting of a bun with a thin slice of chemical ham + a waffle could not spoil the mood. Arrival in Tunisia (Enfidha airport), an hour-long wait for luggage at the tape, then an hour-long train to the hotel with a meeting guide who did not consider it necessary to provide us with even minimal information also did not affect our mood. We arrived at the hotel at 7 o'clock in the morning, the meeting guide again did not consider it necessary to assist with check-in at the hotel. Hotel guide Hassan found time to meet with us only the next day at 14:30.
Without giving us practically no information about the hotel and about the nuances of holidays in Tunisia in general, the information that guides usually provide when meeting, he moved on to the excursion program, which he spoke about very briefly. To my husband's question about the absence of circles in the water park, disgusting service at the hotel, they answered in a rather rude form: - Who are interested in excursions, come to me, the rest, goodbye .... Having swallowed a grudge (to rest for another 10 days), we ordered 2 excursions from him. 1. A trip to the Phrygia zoo, at the beginning and end of which, in addition to the one-way trip for 1 hour, we traveled on the bus for 1.5 hours to all the hotels, collecting tourists and as a result, 3 hours spent exclusively on collection and delivery tourists ... Everything is paid in the zoo, but it is interesting for adults and children. The 2.5 hours allotted for the tour flew by very quickly and it turned out to be a run around the zoo. 2.
Excursion on quad bikes; the minibus dropped us off 300 meters from the place and we had to cross a rather busy highway on our own. A piece of a white disposable rag (a face mask from dust) was sold for 4 dinars ($2), a poor quality photo - $2 (if you refused to buy it was torn before your eyes), transport to the hotel after the tour - 3 adults, 2 children (14 and 9 years old) of average build + the driver himself in a small car sedan can be equated with extreme sports, because. sat almost on top of each other. Departure from the hotel was scheduled for 17:50, the bus arrived at 18:10 with the air conditioner not working. On the way, we were transferred to another (serviceable) bus, while everyone had to reload their luggage on their own. Departure on schedule in an airplane without a disgusting smell with a kind of hot dinner, landing in Moscow is soft. The hotel is not even 3 stars.
We unanimously came to the conclusion that we will never return to Tunisia again and do not advise anyone! Anex tour is also not the tour operator with which we will spend our next vacation! We do not consider ourselves ambitious and very pretentious, but we definitely do not intend to tolerate such disrespect and neglect of ourselves! After the vacation, there was a bitter aftertaste and I can say for sure that we have not yet seen a worse hotel and reception, although we stayed several times in 3 * hotels. Happy holidays everyone!
