Complete disrespect for their customers.

Bought a trip to Mercure in Hurghada in this office. Everything is fine as long as everything is fine with you, as soon as you start having problems - do not expect a good attitude towards yourself from the travel agency Pegas turistik. At the first meeting, a guide named Natasha clearly explained everything, take excursions only from them (Pegas has exactly twice the price for the same thing that local companies offer on the beach, although we all go later from the same places with local companies) otherwise, in the event of an insured event, do not expect help from third-party organizations, insurance will not help, in fact it turned out to be the opposite. By the way, only at the Pegasa booth there was NOT A SINGLE telephone, guide, or company in Moscow or Hurghada, when we only said about this after that, the guide's phone number was attributed with a pen. We bought a sea view, after the first night we were changed to a pool view and loud music to a sea view! First floor, the wall in the fungus from dampness, because.

taps leak in the bathroom and water oozes along the wall and then onto the floor, by the end of the day there is a large puddle, a mirror around the edges in black stains, there is no ventilation in the bathroom, the ceiling is also leaking. They do not want to give another number to any, everything is "full". On the third day after swimming in the wonderful Red Sea, I wash my hands in the bathroom, suddenly some kind of crack, I turn around, everything is in order - then wash my hands and then - FUCK!! a marble slab falls on the leg (the edging on the sink), sticks into the leg, pierces it and breaks. Fell from dampness, held on to cement gluing, and the weight is not small, everything is damp and fell off. shocked ran to the reception. A guy from the hotel staff came and shook his head and says you go to bed everything will pass. We went to see Dr. Ahmed who works on insurance with this hotel.

They sewed up the wound, bandaged it, gave me medicines, the most important thing was an x-ray, but for some reason they didn’t show it to me. I turned blue, I’m going back to Dr. Ahmed - everything is fine, don’t worry, it’s okay, soon I’ll swim and run! Check-in from 10/19/2010 to 10/26/2010, everything happened on 10/21/2010 on the third day. The next day I sat in the room, went to a restaurant, I was limping but I was walking - Ahmed said everything was GOOD! Our guide Albina Ashutina does not give a damn about us, she barely took the phone from her, she is hiding from us, lying, doing absolutely nothing to sort out the situation. The hotel is zero attention, neither as health, nor how to help - generally silence. None of the managers approached, asked nothing.

When I came to the showdown, our guide was simply a transmitter of their words to us, she did not represent our interests and did not defend, if you have Ashutin you are not lucky like us. She promised to call and disappeared until you find and ask yourself. I tell the hotel managers you ruined our vacation, I can’t help but swim, I’m lame, excursions are gone, inadequate rest, what are your suggestions - they say we’ll call the police now, then we’ll keep you for three days, tickets will be lost, pay us for damage to property, etc. . Our guide so that you think - SILENT like a fish on ice. We called the regional representative of Pegas turistik in Hurghada, promised to help, figure it out, our phone was recorded, they say someone will come to understand our issue at the hotel - all lies, no one found us, no one came, the guide generally calmed down as if nothing had happened, no help, we also calmed down scared by the police, tickets. Okay, I'm walking, limping, developing my leg, to work on 15.11.

2010, two days later I climbed into the sea, everything, as Ahmed said, was painful but tolerable. Sea salt is useful, it heals bruises. Then we fly to Moscow, I go limp but I hold on Ahmed said everything is fine! Relatives of the wife's doctors say we went to take a picture for treatment, they did - P E R E L O M of the radius on the foot just in the place where the Egyptian marble slab was stuck. It turns out from 10/21/2010 to 10/27/2010 I walked on a broken leg, swam in the sea, as Dr. Ahmed should call it - maybe you were a horseman and not a doctor, you saw that your leg was broken, sewed it up, bandaged it, smeared it with iodine and sent it, also $ 30 he was paid a franchise in addition to insurance, otherwise the insurance does not work, well, how to call these guides who knew everyone, hotel employees, because they send everyone to this Ahmed, the hotel does not apologize for anything absolutely. For a week, the bones are in different directions, now I’m waiting for the treatment to pass, at least 6 weeks then just try to advance, but work, but health.

It was full of Germans, Italians, French, only after a noisy dismantling on my part, right at the reception desk, the hotel workers went to look at my leg, the sink, what damage I had done to them, after that they began to talk about the police and tickets, some kind of investigation that never happened began, our Pegas language in one place and silence. I don’t think that they would treat the Germans like that, who looked at me and shook their heads sympathetically, asked how their health was, where did patriotism go after such cases, respect for the Motherland, and Pegas are its representatives, so what? Nothing spit on the part of the Arabs to us and complete disrespect on the part of Pegas for their tourists. God forbid, the leg grows well, I will still go to rest on the sea. For myself, I concluded to Pegasu no more with a FOOT, but what do you think?

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