Don't use their services

01.09. 2011 returned from Hurghada in the morning on a promotion from MC Select to Biglion ( http://www.biglion.ru/moscow/deals/msselectegypt-50/). Seeing this action, my wife and I, of course, caught fire with the trip, as we were just looking for a place to go. After calling MC Select 3 times, where Karina politely answered us, we found out that we can definitely fly to the Ali Baba hotel on August 22. Having bought a coupon in the evening, at 20.00 I called Karina again so that she would definitely reserve us for the 22nd. Within 10 minutes, we sent an email to Karina's address so that the reserve could be made. And then it began. The next day, Karina announced that there were no more flights on the 22nd, they say we did not have time to book, there are only on the 23rd and later, and the return is only on the 31st, and this is by no means 6 nights under the promotion. As a result, we took on the 24th there and on the 31st back, paying extra for 1 night. Made a trip.

Moreover, only the amount of fuel surcharges and surcharges per night appear in the service agreement, so in which case they are only liable for this amount, which is a little more than 6 thousand rubles. But I managed to persuade Karina to attach the coupons to the contract and sign them with attachments. So, on the 16th, we paid everything and submitted all the documents. Karina assured us that tickets, vouchers and insurance will be in electronic form on the eve of departure. On the 20th, a call is heard from Karina, and she says that Ali Baba did not confirm the reservation, and sends me a list of replacement hotels, of which, judging by the reviews of tourists, neighboring Jasmine was normal.

My wife and I were already ready to return the money, since the dates were inconvenient anyway, and now the hotel is not the same, but having learned that Biglion returns money from 5 to 30 days (by the way, there are no complaints about Biglion, they work very clearly and are ready to return everything on demand) we understand that the vacation is on the verge of failure. Subscribe to Jasmine He, thank God, confirmed the reservation. On the 23rd at lunchtime I write a letter to Karina with a question about tickets and other documents, to which she replies that everything will be from 16.00 to 19.00, she herself did not call or write, everything needs to be demanded. Sent at 18.27. At this time, I was on my way home, by the time I saw the letter, it was already half past seven in the evening, and, accordingly, Karina did not have time to answer my call, since she works until 19.00, and I had questions. In particular, the hotel in the voucher was listed as 3* instead of paid 4* for the promotion. Well, we thought, maybe the hotel is good. We flew without problems at 19.00 local time (in Moscow it is 21.00).

At the airport, we immediately saw a man with a piece of paper MC Select Tomy. We were glad that we were already meeting, but were surprised that it was written by Tomy, since our host should be Triton Travel. The person who met us told us to look for Triton on the street, they went out - no one. We approached those meeting from other tour operators, asking about Triton, maybe they saw them, in turn, grinned, they said they should always wait. We wait. At least half an hour passes, the airport is empty, a friend with a sign of Tom leaves with other tourists. Night, Egypt, and we are standing. A mild panic sets in. But soon people with a Triton sign appear and we breathe a sigh of relief. But it was not there. They say that our names were not on their lists, that is, they were, as it were, but earlier, and it seems like they returned the money for us back. The clarification of the situation begins, Triton calls his office, and they are told that there is no payment. The office of MC Select is naturally silent, it's already 11 o'clock in Moscow.

Here we meet several more of the same tourists, a girl with her mother and a woman with 3 children. Calls to Moscow begin on all MC Select contacts (the emergency mobile, which was unavailable, and the number of the main office, which, as it turned out, is also mobile and also turned off). As a result, the Triton guide offers us to stay at their hotel The Three Corners Triton Empire for the night for free, and that everything will be cleared up tomorrow. The hotel turned out to be 3 *, we were almost late for dinner, there were several inedible dishes left, drinks were not given to us at first, since we are not AI here, they said $ 3 for two glasses of diluted cola, but then they gave us one drink each. But we were happy with that too.

I contact Karina, she replies that it cannot be, the guide apparently does not know, now her boss Eldar will call him. 5-10-15-20 minutes pass, but there is no call from him. We are sitting in the hall "on the suitcases" and waiting for something nervous. Karina assures that they have already left for us and in 20 minutes there will be another guide who will take us to a 5 * hotel, but which operator, which hotel does not say anything. They politely “send” Eldar to our calls, they even got through to the embassy, ​​contacted the consul, who could only suggest that we pay for the hotels in cash on the spot, and sort it out upon arrival. So no one could help us. So, it lasted until 18.45, in the end, Karina said that no one was coming for us. And what to expect to us already became not clear. We began to count the money, what could be enough for us at the moment, so as not to spend the night on the street. The representative of Triton offered us to check into "our" Jasmine for $ 318 for 6 nights, this is for 2. The rest of the tourists had more nights.

And then I called my brother, who works in government, to talk to MC Select, and what do you think, at 19.00 I received an SMS from another guide that they were coming for us, and then, finally, for the whole day I called Karina, who until the very settlement in the new one called, before that she called only once in the morning, and then even in icq she did not answer willingly. And she said that now we will be settled in Bella Vista, and tomorrow they will be moved to a 5 * hotel. In general, we were really settled in Bella Vista, the hotel is good, not Jasmine and not Ali Baba, of course. In the morning we decided not to twitch any more and stay there, and as compensation, as Karina suggested earlier, we agreed to an excursion, which did not take place safely. And as soon as I wrote to Karina that we were staying, there were no more calls or letters from her.

Yes, by the way, in the evening of the same day, when checking in, our first guide rushed in, and in Arabic, as it turned out later, presented to our new guide that we should pay for this night in their free (as he said at first) hotel, otherwise he would report to the police . To which our guide Wael politely sent him, saying that it was none of our business, we paid for everything, and let him deal with MC Select. We didn't have any further problems. By the way, during our stay, two girls checked into our hotel, also from MC Select with a coupon, but it was indicated in their transfer that they were in Bella Vista for 2 days, then they were taken to Triton Beach (if I'm not mistaken) , two days later they were evicted, but Wael settled them back, and they were charged $ 86 for each next day (this is also at a discount). And now think about whether you need it, such a trip.

Those who have already received vouchers, please note that they do not have a seal, and without it they are just a piece of paper, you will not be accommodated with them, but if there is a seal, then you can come and check in without a tour operator, the hotel will accept you. Therefore, demand documents in paper form, although MC Select employees will resist. And finally, if you search for reviews about MC Select, you can’t find anything, but if you type in the search for MC Travel (as a tour operator), you will find reviews that also indicate that MC Select does not pay for hotels. And they have a new address: st. Dolgorukovskaya, 21, office 305 Novoslobodskaya / Mayakovskaya

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