Date of purchase: 01 february 2014 Written: 17 july 2014
2.0
Travel agency: (Moscow) Service type: пакетный тур
We ordered and paid for a SUITE SEA VIEW room for 2 adults and 2 children (2 and 12 years old) back in February. Settled for a day in 2 standards, the next day we were harshly evicted (with the threat of deportation to another hotel !!!) in the only room, as we were told, of the category we paid for !!!!, large, but with decaying furniture and bathroom, with a balcony above the main entrance, overlooking the round-the-clock busses (vibration, roar and stench), the howling of refrigeration units (a room above the dining room), and other not sober animation (animators' numbers are also under the number) !!! We were asked to watch the sea arching on tiptoe across the balcony. Attaching photo.
ten!!!! days of "rest" in such conditions = 10 days of lost nerve cells in the fight against the leadership, in writing official letters, etc., as a result, we were moved to a room in the 5th building.
I must say, the scenes at the reception with indignant vacationers fighting for a paid vacation, throughout our stay, became an integral part of it!!! In general, they have a real total problem with the settlement (more precisely, with the non-settlement) (we were reassured like this: you are still lucky, tonight, people sat in the lobby, and in the morning they were loaded onto a bus and taken to another hotel!)))