Travel agency review (Kyiv)

Facts and reality

Author:

Date of purchase: 26 june 2013
Written: 12 july 2013

1.0

Travel agency: (Kyiv)
Service type: экскурсионный тур

Trip to St. Petersburg. with red lines on both sides. The air-conditioning system is one of the tourists’ hopes, which is to sit on another version. There are no windows, there are no hatches. that once in St. Petersburg (with a battery, and they couldn’t start it for a long time). I also changed to the air conditioning system-won on the first version, and on the other, tourists were left alone on independent living. Fact-there were 75 people on the bus. ,visible in the bus on another version +40. The effect of the sauna was supervised all the way. In the office of Sun Travel they paid 1198 UAH per skin (there were two of us).

Then they took us another 200 UAH for another hotel, the lower one was stated in the contract, because there was no place for the whole group. In fact, the whole group lived in one LDM hotel.

I guess about the sanitary teeth in the forest with mosquitoes, wet grass and moss.

In St. Petersburg, the group ate at the same time and every day.

The trip is quite expensive, calling for those who only have one country and one place. . Also, buses to Europe go for European standards, you can get there yourself (up to St. Petersburg 1200 km from Kiev), the service is shorter and the prices are cheaper.

Dali, okrіm paid 1198 UAH + 200 UAH surcharge for another (?) hotel, we also had to pay 880 UAH for both, language excursions, as if they didn’t pay the big sum.

Also, at the same time we paid 4496 UAH for two in the Kiev office of Sun Travel. And that’s not all, because there was a mass of additional excursions for additional pennies (to the point, one of the main points in the income of tour companies). Plus a tourist fee. Tobto, the sum is rather big, more low at 300 Euro per person.

We were unacceptable moments, rich. Our people do not recoil in any way. And we are beaten for our life. In the contract, give respect to paragraph 8.6 How to tell correctly, paragraph 8.10 (In case of vindication of claims for the quality of service, etc.).

In paragraph about your rights (4.2.5 and 4.2.6) it is stated that you have the right to special security, protection of life, healthy, I, rights of life, etc.

And also, you have the right to expropriate material and moral controversies, etc. BE RESPECTED that they don’t care about you for your well (rather big) cats, as you cry for comfort.

Pennies for all additional excursions were returned to us, and from the reshta on the basis of our money, San Travel and Chocolate.

The hotel was without air conditioning, but the girl at the reception helped us with food, taxis, restaurants, excursions, water and food, whether it be other food.

St. Petersburg is a miraculous place, and you can see it. all the contacts of our new friends have been lost, so I’ll join you, as if you’re interested.

Below, in fact, our listing from Sun Travel.

To: Sun Travel

Dear Karina!

And we are very sorry that your company is not on the side of the client, but on the side of an unscrupulous partner. We are already in Kiev. On Saturday evening, the accompanying group Marina came up and asked us to return to Kyiv along with the bus, because they might have problems at the border and the group as well. We agreed, having canceled the reservation for alternative modes of transport returning home. This time, the tour performers froze people so that they had to put on everything that was available. And again, no comments from the outside a client who is always right, but doesn’t know about it. In addition, the bus broke down again in Gatchina, just before leaving home for Ukraine. Maybe it’s true that Ukrainians deserve what they have because they don’t know how to defend their rights .And it's a pity that you leave the right to take action to the client. Sincerely, Your failed and very disappointed client.

Sent from iPhone

1 lip. 2013 at 11:29 "Sun Travel" wrote:

Good afternoon, dear Oksana!

Many times our travel company together with the company "Chocolate"

organized tours to St. Petersburg, but never in my practice have I come across such comments from tourists.

Unfortunately, we cannot influence the air temperature and even more so the well-being and individual tolerance of weather conditions of our tourists. I'm really sorry that this happened! Hope you arrived safely.

tourism manager

Karina Somova

Tour operator "SUN TRAVEL"

Ukraine, Kyiv - 01030

st. B. Khmelnitsky 9 B, office 37

tel. + 38 (044) 270 80 70 (multichannel)

mob. 067 100 8888

mob. 099 159 2019

www.suntrevel.com.ua

From: oksana duduk [mailto:[email protected]]

Sent: Friday, June 28, 2013 9:41 AM

To: [email protected]

Subject: RE: Information sheet.

Hello, Karina! I would like to discuss with you the situation that we encountered on the way and in St. Petersburg. When we drove up to the landing, we saw an old bus.

I asked our accompanying Marina if the bus was air-conditioned well, since both I and my companion Jemal Redif had heart problems. Marina completed us that the air conditioner works well. it was stuffy, and at night it became unbearable. The second floor was not properly air-conditioned during the day, and at night, the air conditioner was turned on completely and only air was left. !!!!man. It’s cool on the first floor, and the second floor was suffocating. The bus broke down twice on the way to St. Petersburg. On the first day of the excursion service, the temperature in the city reached +31 degrees. When the group returned from the tour, they did not cool it down. It was very difficult to stay on the second floor.

Jemal went down twice to the drivers again. But we were told that it takes at least 35 minutes to cool the bus, the air conditioning system is broken and does not work properly. Jemal felt bad and we had to take medication. Plus, I had heat stroke, nose I was bleeding and vomiting. We asked if this bus would be repaired or another one would be ordered, in both cases the answer was negative. Dzhemal flatly refused to continue the compulsory and optional program unless measures were taken. an answer or at least an apology. This morning, the group leader Marina came to our room and returned the money for all the optional excursions that we paid for. I want to note that we wanted to visit all the additional excursions. We didn’t hear any apologies either yesterday or today.

From today we are not fulfilling the planned program, which was paid for in your office in Kiev. I would be very grateful to you, Karina, if you reacted professionally to the situation and resolved the issue of payment and the mandatory program. There is still a question of returning to Ukraine 24 hours on the same bus. Dzhemal is directly connected with the tourism business and wanted to write a complaint from the embassy to the Ministry of Tourism of Ukraine about the Chocolate company, which provided the tour, and the transport company that serves the tour on a technically faulty transport. At such temperatures, this is generally unacceptable if you can talk about a comfortable journey over such distances on a broken bus to a foreign country. I look forward to your answer. Thank you for your cooperation and professional approach to solving such issues.

____________________________________________

From: [email protected]

To: [email protected]

Subject: Information sheet.

Date: Tue, 25 Jun 2013 12:30:44 +0300

Acceptance is more expensive! 