Date of purchase: 02 october 2015 Written: 18 january 2016
1.0
Travel agency: (Moscow) Service type: пакетный тур
On October 2, 2015, I bought a tour to Phu Quoc at the Grand Tour Voyage on Belorusskaya, having arrived at the hotel in Phu Quoc, which I paid for, I could not check in. I had no reservation and no payment. Outside on January 7, 2016, the Rostourism hotline is not responding. I am offered to pay the full cost of the stay at the hotel. Gentlemen, you are deceiving tourists! The manager Taranina Nadezhda participated in the fraud that works on Belorusskaya in the Grand Tour Voyage, after she learned from me that tourists on the street no longer pick up the phone. Director Marina said that banks do not work until January 11 and they cannot pay. It turns out that tourists live as you wish ... I hope for the assistance of Rostourism, the Department for Economic Crimes of the Central Administrative District, and the prosecutor's office.