Horror

Terrible hotel "Mirador 3 ***" Rimini. I have never seen anything like this in Cambodia or Laos. not to mention the Eurozone. The shame of Italy is this hotel. Roadside hotels in Asia look like just luxury rooms. The hotel is terribly cold, you can catch a cold instantly. took a hot shower at night. As stated in BiblioGlobus, the Internet is free, it turned out to be paid at 10 euros for connecting a number for 7 days .. Refused. Breakfast consisted of a flour cake sprinkled with powdered sugar and a disgusting gourd disguised as coffee. It is impossible to eat and drink. Humidity in the room is such that condensation trickles down the walls. Glass, frames, window sill in drops of water from a 2 ruble coin. There was no elemental soap. Not to mention toothpaste, brush, kettle for boiling water, slippers, bathrobe and other paraphernalia 3 ***. Maybe Italy has different standards? And hotels 3 *** Egypt and Asia correspond to 50 or 100 stars of the Italian classification.?

But I didn't see them there. Also, a maximum of 5 *** The reaction of the hotel management, the host and the BiblioGlobus agency is contemptuously dissatisfied with the claims of vacationers. Although such a rest can be called a cynical mockery. In advance, we were charged a room tax of 1.5 euros for each night of stay per person. Because if people knew in what conditions they would live, they would hardly pay even a cent. Not only that, Biblio Globus initially behaved disgustingly. I have never used the services of this agency, but I decided to take a tour through it, since they have a direct contract for Italy. I hoped that it was like a large company in Moscow. Can trust. And they turned out to be charlatans of the highest category. At the airport of Rimini, no one from the Biblio Globus met. I went around like a restless person, asking everyone where the representative of the BiblioGlobus was, although they assured me in Moscow.

that there will be a person with a poster or a sign. The voucher indicated the representative Yuliya, who was in charge. But Yulia's phone was local Italian, so my mobile didn't want to connect with her. In general, I dangled and dangled around the airport until I accidentally stumbled upon a counter where they handed out some envelopes. contacted the distributor. I was asked to give my last name. I called. The woman looked at the lists, said. that my surname does not exist and no longer began to communicate with me. Imagine for a moment my situation!!!!! Some Italian approached me and became interested in what I was doing here. I described the situation to him, to which he immediately reacted by going up to the woman handing out envelopes and whispering to her: "This is from Yulia!" The woman again drew attention to me, but did not give the envelope, throwing the phrase after me, so that I would go and get on bus 49.

For some reason, an envelope with events, a map of the city and other information was not allowed for me. "Some kind of conspiracy," I thought. Having settled in a terrible hotel room, I tried to somehow deal with what had happened. The next day, the long-awaited Julia appeared. indicated in my voucher, and stated that she could not help in any way, referring to the lack of such powers and offering to engage in writing activities - write complaints to the receiving party, without explaining whose name to write to, what address to write to. They say look for yourself and find out from your tour operator. I sent my claim to BiblioGlobus several times. but there was no reaction, either they don’t care, or they don’t read letters. What was my surprise.

when, after talking with the neighbors, it turned out that Biblio Globus sold me a ticket at a special attractive price of 40,600 rubles with a breakfast buffet (WITHOUT EXCURSION PAYMENTS, FOR WHICH I HAVE TO PAY ADDITIONALLY), and the neighbors purchased through other tour operators for 30,000 rubles for two (that is, 15,000 rubles per person). There were also problems with excursion programs, when representatives of the meeting party who formed the excursion program collected money for specific events. then, upon arrival at the place, they changed the conditions and demanded an additional payment for the excursion, referring to some local laws and regulations. At our request to return the money for the unfulfilled declared obligations to us, they refused to do this, referring to the provision of a transfer. And they offered to leave the bus in the middle of the route.

It is a pity that there is no way to attach a photo of the hotel, room and breakfast to clearly show all the worthlessness and unprofessionalism of either the BiblioGlobus staff, or the host, or the hotel management itself. The only explanation of the hotel staff was saying, what do you want when the agencies transfer us only 5 euros per person per day? What do you want for 5 euro accommodation? What a buffet. Previously, when agencies transferred money, then there was a buffet. May I ask a question then? So my stay was paid for 5 euros X 7 nights = 35 euros for everything - accommodation, meals. And for the ticket I paid 40,600 rubles / the internal rate of 1 euro from the tour operator is approximately 87 rubles = 466.6 euros. Now 466, 6 - 35 = 431.6 euros I want to note that I did not fly with regular Aeroflot or AlItalia lines, but with a chatrer. 463.6 euros X 87 rubles = 40,333 rubles (Where are they listed? For a charter????)

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