Inadequate management of the travel agency Peter-Fin

Faced with an unexpectedly inadequate and boorish attitude of the leadership of the travel agency Piter-Fin http://piter-fin.ru/ from St. Petersburg to their customers.

Essence of the question. Somehow, once again, they wanted to go to Finca by minibus. I call Peter-Fin, book a date and specific seats in a minibus (they used to have info on their website that you can book certain seats).

On the evening before departure, their director calls and says the following:

1. They have 3 customers who are interested in the same flight and would like to sit next to each other. And there is no way to place them side by side, because we, apparently, interfere with their unity.

2. The dispatcher did not have the right to reserve certain seats for us, since the company no longer does this (despite the fact that the site indicates the opposite in black and white), so the dispatcher will be punished.

3. And as for us, then: "would you like to transfer to other places"?

I did not want to change because:

I chose places suitable for us for a short trip in a few days just to make it convenient. And why should we now give seats to other customers who have just now decided to go?

2. I think that this is not a problem for clients if the travel agency dispatcher is not aware of what is possible and what is not. This is the problem of the company and the director. Let learns to solve these questions not to the detriment of clients.

3. And the most interesting. If we can't book certain seats, then why can the same seats be booked for other customers?

Therefore, after a short deliberation, we abandoned the trip altogether, because there is no mood anymore.

It would seem: refused and refused. As they say, our absolute right to refuse a service that has not yet been rendered. Especially since I didn't download the rights, like "give me my legal reservations", nothing like that. Just refused to go at all.

At the same time, the travel agency had a great opportunity to satisfy the desires of other customers. The dialogue was simple:

Me: "We're not going, there's no mood anymore, so next time."

Peter Fin: "Okay, goodbye."

And so when, after a few months, I decided to go to Finca again through this company, there was no thought that something was wrong. Just called them a few days before the estimated date and booked the trip (no specific location already :) ). The dispatcher (by the way, the same one, as it turned out later) did not say a word - she simply accepted the order and that's it. But on the eve of the trip, another call. Only now it turns out that I have them, it turns out, in the "black list". Just because of that story with the reserved seats. Oklmn ... Well, well, let's suppose, in some kind of list (although, well, isn't this whole story nonsense at all?). But why didn't you say it right away? As a result, I no longer had time to book anything with anyone that day - everything was taken.

Saturday, after all, but on weekdays I already have other plans. So here they behaved not good. Moreover, their inadequate director called again and said that we are on the "black list" not only of their company, but of all carriers, because they have a single base ...

To the question of a single base. Two weeks later I went safely to Finland via another carrier. Moreover, he told them about this story in advance, asking about the notorious "black list". The answer was quite expected: "Yes, we know about this director, we have heard a lot. Just a tyrant."

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