Join Up is a scam

A ruined vacation, money spent on a 3-star hotel instead of the promised 5-star, nerves, and the realization that after receiving payment, no one cared about us anymore.

It was the worst vacation of our lives. And while we have a ton of complaints about the hotel, a special thank you to Join UP! for demonstrating at the most crucial moment how little they care about their customers.

Let's start with the fact that the website claims the hotel is 5-star, but in reality, the food there is 3-star.

Regarding the food:

From the very beginning, there wasn't even a hint of delicacies, variety, or seafood. Every day we ate the same thing for breakfast, lunch, and dinner. Fruit included dried oranges, melon, dates, and apples in some kind of strange juice.

The whole time, we couldn't eat peacefully at the tables outside, as we were surrounded by 10 screaming cats, jumping on the table and snatching our food. Staff - 0 reaction to this.

Starting on Saturday, when almost all the tourists had left, the hotel's already meager "variety" worsened with each passing day. Half the tables that should have been serving food were simply empty, cutting the selection in half. Whatever was left over for breakfast was served at lunch, with the occasional side of soup and French fries.

Two days before departure, even that was gone. We WERE SUPPOSE TO CHOOSE FOOD FROM A MENUS, supposedly only for dinner. But, ridiculous as it was, we weren't given even one of our choices.

FIVE bars were advertised. In reality, only two were open. The alcoholic beverage selection was simply laughable: a couple of cocktails, and regular liquor was constantly a problem. There was no gin, no vodka, no wine, no lime, no ice. To get even the most basic drink, we literally had to beg the staff for it. Quality is also a whole other story: in the end, we HAD TO GO TO CAIRO and buy our own alcohol so we wouldn't have to beg the bar for a cocktail every time (and you really should). And dirty glasses with fingerprints and lip stains on them were just the finishing touch.

But IT GOT WORSE!

The hotel guide simply ignored our calls, explaining in messages that his microphone wasn't working. However, when we asked the receptionist to call him from the same number, he answered immediately.

Our conditions were so terrible that we asked to arrange a transfer to another hotel. The guide promised to provide options and prices the next morning. And guess what? No one called. No one offered anything. We were once again left alone with our problem.

All of this was accompanied by such a rude and dismissive tone that any desire to help the client was completely out of the question. Instead of trying to sort out the situation, they simply sent us a hotline number.

And now the most interesting part: In the end, as an option to make amends (!!!!!!!), they offered us to PAY AN EXTRA 27,000 and MOVE to another hotel OURSELVES????????.

Even though this price was several times higher than what Booking.com offered, not to mention the recalculation.

But the story didn't end there.

On the day of our flight, THEY FORGOT TO PICK US UP FROM THE HOTEL TO THE AIRPORT!

And so, after all this, we returned home, but even here, Join UP! managed to demonstrate its attitude towards customers.

So we returned home, thinking that at least now we could get an explanation. Two weeks ago, we sent an official letter asking for an investigation into the situation. And what happened? Complete silence. No response, no call, no reaction. Even our travel agent didn't bother to respond!

So, everything is fine during the tour sales stage, but when a client encounters problems, they are sent from one person to another, promised help, presented with additional bills, treated rudely, and then simply ignored upon their return.

BOTTOM LINE: we paid for a vacation, and what we got was a ruined vacation, hunger, no food, constant problems, additional expenses, rudeness, and a complete lack of help from those who were supposed to provide it.

Join UP!, thank you for an unforgettable vacation. I just want to forget it as soon as possible. Never again. And we sincerely don't recommend it to others.

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