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Travel agency review (Kyiv)

KIDALOVO AT EARLY BOOKING

Author:
Date of purchase: 02 september 2019
Written: 11 february 2020
1.0
Travel agency: (Kyiv)
Service type: пакетный тур

Far from the first time we fly through TUI .. but the last one ... a tour to Sharm Sentido reef oasis was purchased for EARLY booking !!! (in September), for 10 nights from 01/04/2020 2-room suite overlooking the garden .. where they tried to accommodate us (arrived early, check-in began after 2 pm) you can’t call it a divorce, we were settled in a standard one-room)) ) and to relocate if we kept silent, no one was going to..because the cost of the tour, to put it mildly, is not small, we were shocked..with grief in half, having spent a day on disassembly and raising the ears of everyone who is here, perhaps we were moved to a room that corresponds to our reservation ;before that, we were shown about 8 rooms, which did not even closely match our reservation; the situation was saved by 2 points: it was announced that my husband is the director of an IT company that has been promoting the product for several years and has several YouTube channels of 10-20 mil. subscribers, and it will not be difficult to promote this situation (it's true)); and the second moment we were helped by our guide Mahmud, who really does his job; yes, and by the way, she apologized for the current situation for dismantling and choosing a room; the hotel administration is brazenly lying: a complaint was written on our behalf by a travel agent to the tour operator, the hotel unsubscribed that we just didn’t like the view from the room, floor, in which building .. without comment, as they say ... the situation on the sucker will pass / not it will pass, because they literally knocked out a number that corresponds to our reservation, because we had a lot of noodles hung)));

upon arrival, they officially wrote a complaint to the TUI - the answer killed it on the spot .. such a lie was in the answer that they just went nuts ..

since this is the second unpleasant moment that arises with TUI (the first is when there was an early booking for June in Belek in Magic Waterworld, also for 10 days and there was an additional surcharge for a more convenient departure time - we were given the usual one, no one returned the money))))) unsubscribe was also another lie .. the result: how this tour operator works is clear, I DO NOT ADVISE; if you still decide to fly with him, in which case, take a photo, video, so that upon arrival you can knock out compensation and prove something, we are with this moment lost, sorry!




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аватар Natalia_W
Natalia_W

And yes, who will prompt an alternative?

Mon, 18 Sep 2017, 12:26
аватар lianochka
lianochka

This is a complete lie about the WONDERFUL guide Vsevolod Nevsky. I went on the Capital Weekend tour with him. Super professional. He was EXTREMELY correct and restrained, and also prevented any whims and difficulties. Well, like you.

Tue, 31 Jul 2018, 01:01
аватар lianochka
lianochka

correct: some shortcomings.

Tue, 31 Jul 2018, 01:03
аватар lianochka
lianochka

This is a complete lie about the WONDERFUL guide Vsevolod Nevsky. I went on the Capital Weekend tour with him. Super professional. He was EXTREMELY correct and restrained, and also prevented any whims and difficulties. Well, like you.

Tue, 31 Jul 2018, 04:01
аватар lianochka
lianochka

correct: some shortcomings.

Tue, 31 Jul 2018, 04:03
аватар