Traveling with a tour company

The most terrible travel agency in Rostov-on-Don - the official name is "Travel to Life", but it should have been called "Travel to Well ..."! (address, Rostov-on-Don, Budenovsky prospect, 104, office 6) website putevka161.ru

We bought a tour in Odessa on May 1, 2012 in this company. Before paying for the tour, the director Akopyan Tatyana Evgenievna was very attentive to our wishes at the expense of the hotel, meals, excursions, but when the payment was made, the attitude changed in an extremely unfavorable direction, rudeness and rudeness began. The journey began with the fact that after the border was crossed, we found out that the drivers do not know the road at all. In Mariupol, we wandered for 2 hours, then on the highway in the fields between Melitopol and Kherson, the bus broke down, and all passengers got to the city of Odessa on hitches at their own expense, to look for their hotel, which, as it turned out, was not located in the city center, as we were promised, but on the outskirts of the city.

Arriving at the hotel at 6 pm, and not as it was said at 11 am, they found out that payment for the accommodation had not been made, they did not want to resettle us, after a call to the director of the travel agency Tatyana, who was traveling with us, but settled in another hotel in the city center and in rooms with euro renovation, we were told in a rude manner that we would not be indignant and shut up. Having agreed with the administrator of the hotel, we were settled. The director of the company never came to explain. In the rooms it turned out that the fungus covers almost all surfaces of the floor, ceiling and walls, as it turned out, this is not the worst thing, because the toilet is leaking, and it was possible with great difficulty to go out of need, sorry for the details. everything leaked to the floor. There was a fridge in the room but didn't work.

The next day, Tatyana appeared, not only apologized, but also said that we should be happy where we live, we have a large park area and generally chic housing conditions, but the question arises, why did we come to walk around the boarding house? Or watch Odessa? According to the tour program, we were supposed to go to the Opera and Ballet Theater on the first day of arrival, but we didn’t get there, because. arrived late. And a guide was also supposed, as it turned out, it was Tanechka, who was in this city for the first time, and was not going to go with us yet, because she was more interested in a group of tourists who lived in a place with her in a hotel, but we turned out to be of no use to anyone, so we had to buy a map of the city and drive everywhere ourselves. And even after arriving home, we did not wait for any apologies for the obvious inconvenience and rudeness on the part of the director of the company.

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