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- My family and I have NEVER experienced SUCH ignorance and UNPROFESSIONALISM
Travel agency review (Moscow)
My family and I have NEVER experienced SUCH ignorance and UNPROFESSIONALISM
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Author:
Date of purchase: 01 august 2017 Written: 16 january 2018 |
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Travel agency: (Moscow) Service type: отель, авиаперелёт, другие услуги |
We went on 12/28/17
The next day we met with the representative of "Pegasus" Jeanne. She rattled the learned material about the excursions, gave the WhatsApp number and that's it. More we and other tourists from Russia did not see her. Only heard if you could call. Always busy, always second line. If it weren’t for our countrymen, then we might not have got to the New Year’s holiday, because we didn’t know that we had to go and sign up in advance, again thanks to Mohammad, he decided everything and sorted it out in 5 minutes. I hope that not only I will leave a review about Jeanne. Many were dissatisfied with her work and wanted to unsubscribe upon their return. She alone runs around all these hotels and is so busy. In the end, when they left, they didn’t even control my departure with the children. The driver who picks you up from the hotel must have a letter with your last names and no seating in others should be provided. I have never met such an attitude towards myself and my family members.
While Pegasus is driving there and people like Zhanna, I will not go there again and will tell other people all these unpleasant episodes in recommendations.
