Travel agency review (Moscow)

My Terrible, Nightmare Vacation

Author:
Date of purchase: 11 october 2010
Written: 06 december 2010
3.0
Travel agency: (Moscow)
Service type: пакетный тур

My friend and I bought a ticket to Egypt for a month "early booking", but when we arrived at the "Sultana Beacn 3 *" hotel in Hurghada, it turned out that there was no room for us, moreover, we arrived due to aircraft delays almost a day later. Not only was the hotel just full of cockroaches, complete unsanitary conditions, but besides, the representatives of the tour operator "Anekhtur" behaved simply boorishly. The representative of the tour operator in the hotel, his name was Moksel, when they started talking about the shortcomings, he said that he had no time, and that we really want a lot in Egypt in a 3-star hotel, and cockroaches will die from the cold with the onset of winter, threw us a leaflet with excursions and said: "On the eve of departure, call me, specify the time of departure of the aircraft." We were just in shock, and we didn’t see him even once in 10 days, and when we had questions, he simply didn’t answer the phone.

we left the hotel and the bus was delayed for 40 minutes, we began to worry, we began to call Moksel, of course he did not answer. When the bus arrived, he stood in the middle of the road (two-way road), and we had to carry our suitcases across the roadway and load them standing on the roadway, and the movement and speed of cars there are not small, because the hotel is located on the highway, not in the city. When the tourists began to express dissatisfaction, the representative (I don’t know the name, the girl was) Anechtura, she said we were already late. , to the very airport. We told the representative of Anechtur "Why the driver talks endlessly on the phone, that people have already died in an accident," to which she calmly said, they all talk like that, and did not say anything to the driver.

Therefore, dear tourists, do not believe when the news reports about another accident and the alleged accident happened due to the fact that tourists bought excursions on the street. That from the street, that the tour operator provides a bus, everything is the same, no one is responsible for us. Maybe we were just unlucky with the tour operator and travel agency? We believe that the travel agency should have warned us that you can’t go to Egypt below 3 stars. In 2006, we rested in Minamark and in comparison, Minamark is just 5 stars, Sultana Beach is a roadside hotel for Arabs.




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