I do not recommend using this company

Bus Lazarevskoye, Adler, Abkhazia

Tour 04.08.2016 there

Before the trip. The company's website indicated that the cost of a one-way ticket is 3300 for adults and 3200 for children. I was traveling with two children 10 and 12 years old, I paid full price for both. However, this did not upset me much, since the cost of a ticket is still cheaper than a train ticket, for example.

The trip itself was very enjoyable. Maria, the bus attendant, is very friendly and welcoming. Introduced all passengers to the crew. On the way, she solved the problems of tourists, helped them. We were pleased with the gifts from the company, which everyone got: first, the gifts were given to the birthday people, then to the children, and finally to the adults. Also three times during the flight we were treated to tea or coffee of your choice. Vacation at sea began with a pleasant ride in a very comfortable. bus. Thanks to the crew for an enjoyable trip.

Tour 14.08.2016 back

In a nutshell: just awful. The bus was three hours late.

According to the schedule, we were supposed to board the bus at 23.30, sat down at 02.30. Moreover, we had to stand on the highway for an hour and a half, because the bus escort incorrectly calculated the travel time from Tuapse to Lermontov, saying that the road would take only half an hour, so we must be on the highway so that they would not wait for us. If everything was limited to this, then there would be no conversation, because this is nonsense compared to how everything went on.

When we got on the bus, my youngest son asked: “I wonder if they will give us gifts today?” If only we knew what kind of gift the company has prepared for us this time...

The bus stopped several times along the way. At night, the engine stalled, and the drivers fiddled with it for 40 minutes. Then we were detained for a long time by drug control.

Then we just stood still, it is not clear why, we were not explained the delay.

When everyone was tired of just sitting in a stopped bus (there were several children in the cabin, they got tired even faster), some passengers began to ask questions why we were standing. And here we are stumped. Accompanying Natalya announced into the microphone that “then it will be even worse. Because the bus to Crimea broke down and we will have to transfer to another bus in order to give this one for a flight to Crimea. This news did not cause enthusiasm, loud objections began. There were passengers in the cabin who traveled on the same flight last year, and it was the same, that this is already the rule. Then it turned out that there was no need to wait for the bus, that we were going towards our bus and would change at some parking lot. On the way, the objections continued, and Natalya turned to shouting. The meaning of the screams was this: “The decision was not made by me, and not by the drivers. There is a clause in the contract that the company has the right to replace the bus with ANY OTHER one.”

She added that we have a hotline in our contracts, that you can call there, as well as contact any point of the company after your arrival to express your opinion there. She ended with the words: “Now you can call the hotline and say that the escort yelled at you.” After that, the attendant was silent for a long time. As I understand it, some followed her advice, because after a while we began to be ashamed that we were "sneaking".

Finally, at one of the stops, we changed, transferring to another bus. What will I say? If I were asked to describe the bus in one word, I would choose the word "shitty". It was not a premium class that all the people in it paid for. It was a tour class with all the ensuing consequences. There are no footrests, there are no nets for small things and no tables on the back, the chairs are more rigid, narrow and less comfortable.

My chair only folded out half way. When the woman in front of me unfolded her chair, she lay down on top of me.

Naturally, the indignation in the cabin began again. At first, Natalya simply answered something like: “What, a normal bus, stop it. And we only have 10 hours to go.” Then, apparently, she got tired of listening to objections, she began to “educate” us into the microphone, putting pressure on our conscience. The meaning of her speech was this; “So you say that the bus is uncomfortable, but put yourself in the place of people who go to the Crimea to rest. They sit there for some hours in an uncomfortable bus, and then the passengers will go back on it. Their bus broke down, and the management made "the only right decision." At this point, a new stream of objections began. People paid money for a ticket on a premium class bus, our bus is in good condition, we don’t need to change it. Why should we delve into the problem of other passengers?

A broken bus is the company's problem, not ours. The "only right decision" was to hire another premium bus and put people from the broken bus on it. And if the company wanted to save money, they could transfer us to this bus. SORRY FOR THE INCONVENIENCE. They apologized to us once, already late at night, when everyone calmed down and tried to sleep. Moreover, the apologies sounded like this: “I want to apologize to those who treated the situation with understanding, and I want to say to the rest ...” and then a new sermon about how bad it is when your shirt is closer to your body. I don't know if these apologies applied to me, as I didn't share her thoughts. I did not accept the situation, agreeing with the objections described above. But I didn’t resent loudly, I didn’t curse the bus and the company that solved its problem at my expense.

Indeed, in fact, it is so: you have solved the problem of improving the quality of service for some passengers by reducing the quality of service for others, and not at the expense of the company's internal resources. And they never even apologized. What I described as an apology is more of a mockery ... In a company that positions itself as the largest travel company, this should not be so! It's not solid!

In addition, I personally got the impression that the bus escort specially invigorates and turns on passengers. Already at night, when everyone calmed down, at each parking lot she repeated that "It is your right to call and complain about the actions of the company and the crew." And those who were indignant earlier about a bad bus, now they were already indignant that the steward provoked and turned people on.

What else to add? After some time, after transferring to a new bus, water began to drip on some, including us (seats 21-28).

My son and I rode in places 21 and 22, water dripped on us, and a young couple sat opposite, so water poured on the man. From above into the holes on the roof of the bus. I had to take out a towel and wipe off the condensation several times. In addition, on the night of August 16, we already left the territory of the warm Kuban for the territory of the cool middle zone. In the old bus, blankets were given for the night, for those who were cold. In the same blankets were not provided (the class of service was not the same), the air conditioners, even when turned off, blew cold air like crazy. As a result, both of my children caught a cold. Now we are treating a cold.

Summing up, I will say that this trip ruined our entire vacation! For 10 days of vacation, we had a very good rest, but during these two nights we were so exhausted that we would probably leave all year!

And yet, of course, there is no subjunctive mood in our life, but if it were possible to roll everything back and they would ask me: “Do you agree to exchange the gifts received on the trip there for something that would just take your bus back? I would agree without hesitation. I don't know if I will go with your company next year. I do not like a company where passengers are lowered below the baseboard. In a reputable company, staff is trained, especially if they have to work with people. Here, the impression was that the girl was simply taken from the street, put on her a T-shirt with the company logo and put on the bus without even explaining what she needed to do. The steward, in my opinion, is needed, first of all, to resolve such force majeure situations, and not just treat passengers with coffee and tea. I don’t really want to thank for such a service ... Except for reading my letter to the end.

Along the way, many passengers promised to post negative reviews. To which Natalia replied, well, please, and our managers will write appropriate comments to them and everything will be fine.

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