Irresponsibility when crossing the border.

05/02/18 we went with this Travel Agency to Lappearanta, everything was fine at first, and the bus arrived on time, and we got the reserved places, sat down on the Black River, and were the first on the Finnish border, practically didn’t stand, and they gave us 2.5 hours to walk , the driver drove the bus smoothly and quickly, the bus was in good condition Scania 939, the guide Tatyana was friendly and kindly gave recommendations, she told a little about the history of the city, at 16.00 everyone gathered in the city center on time, and a person who got on his bus sat down to us, the guide, conferred with the driver and took him with them, at 18.

On 30 we arrived at the Finnish border, in half an hour we went through passport control and customs officers suddenly gathered at the bus and began to demand the driver for a passenger not listed in the list, then the driver’s passport and driver’s license were confiscated and taken to the border, for an hour we just sat in ignorance , and no one told us anything, then they approached the guide, she explained that the bus could not go further yet, and 60 people were in limbo between 2 borders, how could they put a person on the list and not put him on the list? and leaving 60 people on the street is completely irresponsible. After some more time, the guide began to negotiate with passing cars to seat people, saying that a car was coming from St. Petersburg with an allegedly correct list, we left with a ride, a kind person came across who took us to the black river and did not take money for it but what happened to the other passengers? How did they compensate for this downtime?

And how can you endanger 60 people for whom you are contractually responsible.

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