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Travel agency review (Moscow)
Disgusting company
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Author:
Date of purchase: 26 march 2018 Written: 25 april 2018 |
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Travel agency: (Moscow) Service type: пакетный тур |
I promised to write to them, and so I write. Disgusting company, snickering and insolent! For the tour operator to whom we make money, they behave very rudely, very impudently, they are rude, they lie, and they lie insolently, and then they say that these are your problems. I will describe a specific situation: Vietnam April 2018, as always, when checking in, a hotel guide arrives and tells about excursions. DolceVita excursion on the last day (such excursions are often made for convenience so that it will not take 5 hours, but half an hour to get to the airport), the guide says "this is a new all-inclusive place, you will be on site all day drinks food pool zoo, children's animator, quad bikes, spa, $ 150 per person. Well, the price is certainly not small, but it was very attractive. We drove for about 5 hours, it turns out you arrive at the territory of DolceVita at 9 am until 5 pm you are here, that is, you are given the key to the cell where you can put your things and that's it !
If you want to sleep on sunbeds, and many mothers were with children, like me, so we spent our afternoon nap on a bench. everything looked like Turkey from sprite cola drinks and alcohol, everything was cheap diluted, a lot of side dishes from food and a chicken leg personally from the hands of the waiter, one at a time. Everything is practically inedible. For some reason, the SPA didn’t work on that particular day, the SPA and quad bikes for an additional fee, which they didn’t tell us about, after these torments of wandering around this dolcevit at 17-00 we were finally picked up and taken to the hotel, as soon as I said on the bus that it was it wasn’t worth $ 300 the guide Andrey began to be rude that he didn’t sell us the tour and everything was in that tone, then it was even more interesting they brought us to the Diamond Bay hotel (the hotel is honestly very good rooms the territory the breakfast everything is just super, but the location is honestly strange, it’s still possible at night but people live there for weeks!
) and it turned out that the hotel was booked for us exactly for a day without adjusting to our flight. Anex absolutely doesn’t care if it’s convenient for you, it’s not convenient for you, with a child you or a pensioner, how much did you pay (my ticket cost 170 thousand), check-out from the room at 12-00 anex said that they would pick us up from the hotel at 18-30, when asked what to do they said extend at your own expense or sit in the lobby for 6.5 hours, this is not our problem! That's all ANEX tour! Another interesting situation happened to us, a man and his wife arrived, probably, and they booked a room with a shared room, an outsider spent the night with them! It all didn’t end there in the morning, of course, we extended the room for an additional fee, since we were with a 2-year-old child, when we were taken to the airport, I asked if there was a separate queue for people with small children, I was told that there was a queue for those who paid $ 50 for the choice seats on the plane are a priority, and you and your children stand in common.
(Before that, Pegasus flew as a tourist and they pulled us out of the queue and let us in separately - this is a human attitude) In general, I will never fly an ANEX tour again, but I fly a lot and often.
