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Travel agency review (St. Petersburg)
Stole two days off
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Author:
Date of purchase: 26 august 2017 Written: 03 october 2017 |
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Travel agency: (St. Petersburg) Service type: пакетный тур |
We decided in September to rest for two weeks in Tunisia on the island of Djerba. Documents were drawn up at Alina-Tour LLC, St. Petersburg, Utochkina Street. We paid for the rest at the Hotel Club Palm Azur 4 *, from 09/05/17. to 09/19/17. and the actual rest from 09/06/17. until 09/18/17.
Departure of flight IK 7647 from St. Petersburg to the island of Djerba on 05.09.17. the carrier "IKAR" appointed at 14:00, but then, without explanation, several times postponed to a later time. As a result, the plane was able to take off only at 22:20, to my question what was the reason for the delay, the representative of the crew answered sharply that the crew was repairing the seats, advised me to sit down and be glad that they were not delayed for 24 hours, but only for 8 hours . The whole flight, people were nervous, everyone understands that the malfunction was not in the seats. As a result of the delay in the departure from St. Petersburg, we arrived at the hotel only on the morning of 09/06/17. not 09/05/17.
Departure of the return flight N4 7648 from the island of Djerba to St. Petersburg on 19.09.17.
The carrier “NORD WIND”, which was scheduled for 17:00 without explanation, moved it to 05:00, as a result, our vacation was reduced by another 12 hours. On the bus, the manager of Pegas Touristik, who saw us off, said that he did not know the reasons for postponing our flight to an earlier time. On the plane, I did not specify the reasons for the postponement of the flight, I did not want to once again face rudeness.
The rest at the hotel went well, except for the rudeness on the part of the manager of Pegas Touristik Yulia Demidovich, she began to be rude when we refused to buy excursions. We have been to Tunisia many times, everyone has already seen it and I just wanted to lie on the beach.
Negative emotions were left by the work of Alina-Tour LLC, Pegas Touristik, IKAR, NORD WIND. Depriving us of two days of paid rest, the representatives of the carrier “IKAR” are rude, the director of Alina-Tour LLC Novikova L.S. in response to the claim, he declares that there are no legal grounds, and “NORD WIND” and Pegas Touristik are simply silent.
It turns out that your vacation can be reduced by 48 hours, without explanation and compensation.
