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Travel agency review (Moscow)
Terrible and deceitful company.
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Author:
Date of purchase: 21 january 2016 Written: 04 february 2016 |
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Travel agency: (Moscow) Service type: пакетный тур |
The company Biblio Globus (Moscow) is a disgusting company. Took in January 2016 a tour to Italy for 7 days. Firstly: We fooled around with seats on a Ural Airlines charter, as a result, only for you, for an additional payment of 98 euros, we can book an air ticket in addition to the main amount. (Then, when I was flying, I was surprised that the floor of the plane was empty. I asked the flight attendants: “What? Some group missed the flight?” The flight attendant replies: “No! There is a crisis in the country. Few tourists fly, especially in the off season!” )
Secondly: The hotel was offered 3 *** with a buffet - breakfast, free WIFI (who was in Italy can envy). As a result, no wifi, no buffet, no basic amenities: terrible cold and humidity in the room, everyone slept in winter down jackets. When we were asked to take any action, the representative of the Biblio Globus in Italy simply waved us off and took the position of an observer, while in Russia they simply decided to remain silent.
The hotel management made a claim, saying that you want if your company transfers only 5 euros per person per day (this is surprising, given that the tour payment is 100 times more) and the host stated that they constantly inform Biblio Globus about the terrible treatment of tourists in this hotel. The last group completely upon arrival, seeing this accommodation, moved to another hotel. The owner of the hotel has now become more cunning - he takes a daily tax from tourists not after the release of the room, but before checking into the room and for the entire period at once, and does not give any receipts for payment. And the leadership of the Biblio Globus knows all this (according to the representative of the host country).
Thirdly: None of the representatives of the Biblio Globus meets at the airport. The representative is written in the voucher, but it is impossible to get through to him. In general, look for how you will get on your own.
S YOU CAN BELIEVE, YOU MAY NOT BELIEVE, BUT AS A RESULT YOU WILL GET APPROXIMATELY WHAT I DESCRIBED. IT TURNS OUT THE TOUR OPERATOR HAS CHANGED ITS BRAND ALREADY 4 TIMES IN ORDER TO AVOID LITIGATIONS AND PAYMENTS.
Thank you for your attention.
