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Travel agency review (Moscow)
Spoiled holiday experience
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Author:
Date of purchase: 08 march 2013 Written: 28 march 2013 |
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Travel agency: (Moscow) Service type: пакетный тур, отель, авиаперелёт |
They were dissatisfied with the services provided. During the preparation of the trip, it was said several times that we only want Aeroflot, but on the eve of departure, the airline was replaced by Transaero, and they took fuel surcharges for all participants in the trip, they were prescribed from the very beginning in the contract and included in the cost of the trip. Plus, they didn’t include the child in the insurance, we had to buy insurance ourselves for every fireman. 3 weeks changed hotels, because. supposedly the host could not confirm the hotel. Until we found and called the hotel ourselves to check availability ... After that, we passed the information to this wonderful travel agency so that she booked a room for us. With all this, the tour cost not three kopecks ...
