Fraudsters subject to criminal liability

I bought a package tour to Turkey, to Alanya, the North Point hotel 3 * from Anex by early booking. The contract states that I book 16 days for two in a "standard" 3 * room, All Inclusive meals, buffet. In fact, I was given a room in a separate building of ANOTHER Rosella 3 * hotel. Yes, the North Point "hotel" has a "kind of bar" and "like a reception", but in fact the dining room, bar and reception are in the Rosella Hotel across the street. Transport guides know this very well and by default tourists are brought and taken from there. Double accommodation in North Point is not three-star, according to the international classification it corresponds to 2* and below. The area of ​​the room is 8 sq.m. instead of the required 6 sq.m. for 1 person in double occupancy. The room is almost completely occupied by a bed 160x190, pushed right into the corner. There are two pillows on the bed, but one blanket, 150x200 in size, that is, "single".

In the closet there is an extra pillow in a dirty pillowcase and a warm blanket, obviously not washed, with holes from cigarettes. Opposite the bed between the windows there is a tiny TV, the passage between the bed and the TV towards the toilet and the balcony is less than 40 cm, this can be seen in the photo. An air conditioner hangs on the side wall directly above the bed, from which condensate flows directly onto the bed. Bedside table one instead of two. Instead of one chair and one armchair or ottoman, there is one stool for two with a soft seat. From the relying furniture on the balcony - a rickety chair, as they were in Soviet canteens: a frame made of iron pipes, a plastic seat. I brought it into my room to hang clothes on because the closet is too small with no shelves for linen, and my suitcase and backpack almost completely occupied it. There is no other place to store luggage in the room. There are ceramic tiles on the floor, there are no bedside rugs.

Lighting only with overhead light, turns off only near the front door.

Gnome bathroom. Children's washstand is 55 cm high and 30x50 in size, between it and the shower is less than 40 cm, that is, it is physically impossible to stand in front of the washstand, bend over and wash! There is a railing for two small towels and a toilet paper holder, and that's it. There are no hooks and hangers for bath towels and a bathrobe, we had to use a toilet bowl instead of a "shelf". No toothbrush holder, no mouthwash cup, no shelf for toiletries. There is no ventilation in the bathroom, instead there is a window right in the shower. Neither on the balcony nor in the room there are no hangers or coasters to dry swimwear, beach and bath towels.

Thus, the Anex Tour company misled me about the properties and quality of the tour being sold in order to sell at a higher price than this practically NON-EXISTENT "hotel" deserves. The actions of this unscrupulous tour operator are subject to qualification under Art. 14.7. Code of Administrative Offenses of the Russian Federation providing for the liability of a legal entity for deceiving a consumer and punishment in the form of a fine from 100 to 500 thousand rubles.

Comments (0) leave a comment

0 comments

Show other comments …