Terrible

On September 29, happy and contented, I flew away to what turned out to be the worst vacation of my life. Trouble began with the azur air plane, when not three, but five people were seated in one row, although as far as I know, according to safety rules, this is prohibited, since there are only four masks. But anex.tour apparently has its own rules, and they didn’t care about the safety of one-year-old children.

Further more, they brought us to the so-called five-star hotel Seher resort & spa hotel. And this, of course, is darkness .. The photographs absolutely did not correspond to reality. Like goods from China expectation/reality. Everything is shabby, the paint from the figures of the children's town has peeled off for a long time, the towels are torn and stained, the attitude of the staff is terrifying. They settled in a room with a view of the wall, and asked $ 50 for relocation. She said that there would be a crib, in the end they gave it five days later and a torn one, in order to avoid injuries, I decided not to put the child there, and I already got used to it.

The so-called restaurant... Very good service, but only Germans, which they actively switched to last year, and who leave a good tip. A couple of times I asked for help to bring a child seat, they looked in such a way that I obviously interfere with their work. In the “restaurant” on the beach, more like a bistro, I decided, to my misfortune, to go barefoot for juice, and tore my heel with a nail sticking out of the floor so that I won’t describe it better in colors ...

The room was frankly poorly cleaned, so the dust collected in a few days and I had to wipe the floor with a towel myself. When they changed linen, they forgot to give a towel, then water, but they forgot about what soap or shower gel was the first time.

And to top it all off, they demanded $20 for a stain on a sheet. As it turned out later, in vain, I was glad that he was a guide - Yussef Aliyev (phone +90 553 426 98 60), but he only phlegmatically said: you have to pay, and I went, I have business. And left me in the company of the manager.

Of course, I didn’t want to pay these extortionists, and I made it to the transfer. And what was my surprise when the transfer arrived and the representative of the Anex tour said that we would leave you here and we would not take you to the airport if you did not pay $ 20. As a result, I, realizing that this was a method of exclusively psychological influence, well, where would I go with a suitcase and a year old in my arms, I paid 1,250 rubles to these extortionists.

And in conclusion, it was especially pleasant that Level Travel first promised to call back tomorrow, and then a week later the head of the level travel sales department wrote

Tatiana Bakotova

I was told by colleagues that you had an unpleasant situation on vacation in Turkey. The hotel staff began to demand to pay for the damaged towel.

Unfortunately, this practice takes place in hotels in different countries. Usually, the price list is always in the room or at the hotel reception, in what amount they may be required to pay for damaged hotel property.

The representative of the tour operator cannot influence the decision of the hotel administration in any way.

As for photos, we receive all content (photos, descriptions, etc.) exclusively from tour operators, and they, in turn, from the hotel, so we do not have the opportunity to make any adjustments.

At this stage, we can help file a claim against the tour operator Anex tour, in which you write down all the inconsistencies in the services provided and comments on the work of the guide.

We apologize for the inconvenience caused and we are very sorry that some moments could affect your stay and impressions of our service.

In general, I categorically do not advise you to buy tours through level travel, and ane[ tour, it’s better through a normal travel agency, according to recommendations. And then no one is responsible for anything ... Have a good rest!

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