The travel agency is an intermediary, the service is zero, the attitude towards customers is complete indifference.

We chose this company only because of the convenient location, or rather, it was just too lazy to go to another address. I chose a ticket on the Multitour website, in the city of Saki, to the sanatorium. Pirogova, called one of the numbers indicated on the company's website, already on the way directly to the office it turned out that this was one of the representatives of the Multitour campaign, well, since it was unbearably hot in Moscow, I was too lazy to go to another address to the representatives of the Multitour directly and later regretted it .... Since, in the first place, the relationship in Russian holidays to you is that you are that you are not, the ladies sitting there absolutely do not care about you. We took a ticket worth 124,000 tons without flights and transfers, it turned out on the spot that we overpaid more than 20,000 tons, the ticket indicated 21 nights and 22 days from 09/01/2014 to 09/22/2014 does not go on a tour and we will have to leave the sanatorium at 7-00 in the morning, they did not consider it necessary to inform us about this ... why !!!

As I found out directly on the spot in the accounting department that the money was transferred by a third company in general by some kind of "Tour" in 21 days and as a result we will have to pay an additional 5,000 rubles, or spend almost 10 hours at the airport, taking into account that in Simferopol the airport looks like a chicken coop) ,So they ruined the vacation .. This is despite the fact that they can’t even draw up a contract properly, then their letters come out of their pales, then the printer doesn’t work, The transfer they ordered for us, noting that it was for four instead of two people, and besides a special condition was the presence of an air conditioner which was not there, and this is not like but the difference in cost. The amount was paid in three stages and each time I had to wait for 20-40 minutes, although the arrival was reported for the benefit of time and each tour operator to whom the client is dear to prepare for early documents, but this has nothing to do with this company ...

RESULT: everything for your loved ones, an intermediary firm that does not know how and does not want to work for a client, it’s better not to contact us directly anymore, to purchase vouchers, and not to feed these parasites who only tear up money, but can’t even work them out for 5%

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