Travel agency review (Moscow)

They are throwing money at people! Motto: buy a ticket and get nothing!

Author:
Date of purchase: 09 december 2015
Written: 11 july 2016
1.0
Travel agency: (Moscow)
Service type: пакетный тур

9.12.2015 made an application for 11. 07.2016 for early booking of tours on the site "Where We Are Not, it's good!" .. the next day, the manager with a pleasant voice called me and informed me of a pleasant price, namely 34,900 thousand rubles for two persons to Cyprus ( Larnaca), said that it is necessary to pay immediately, otherwise the ticket will increase in price. We thought about it and agreed to pay for the ticket. in response to an e-mail, I received a payment agreement and the order itself (the seal was - Econom LLC, address 117452 Moscow, Simferopol Boulevard, 31) The manager said in an e-mail that we would issue a pro-visa later .. In June, calling our manager I reported the data for a pro-visa and seemed to calm down .. - the tour was paid, the visa would be ready - time to pack my bags .. But it wasn’t there .. today, namely 7.07. 2016

and some days earlier, I called the manager to find out the necessary information: the tour operator who will carry out our vacation, the airport of departure, a package of documents (booking sheet, voucher, etc.) received an answer that she flew abroad and that I should call them to their office and learn information. I've been calling their organization for a week already... (tel: 495 989 4421) to which I get vague information from different managers, or rather I still can't understand anything about my tour!! None of the managers on my order ever called me ... Meanwhile, I am a resident of the city of Astrakhan and I still need to get to Moscow, because. the flight must take place there. I have already spent a lot of money on negotiations! And there is no information. I have already bought train tickets to Moscow. I am in limbo! Further 07/09/16 at the moment when I am already leaving for Moscow in order to 11.07.

16 to make a flight and from the airport, which was never designated by the travel agency, I decided to call the 100th time already at the number I already hated .. The manager picks up the phone and solemnly informs me that my tour will not take place !!! because the tour operator was not conscientious and your trip was covered!" I did not expect such a turn and impudence at all, I gathered my courage and asked about my money ... she immediately asked me to throw off my card number and saying that the money would be returned to me in installments. .On the same day, half of the amount came .. the rest ... I haven’t received it yet .. I don’t know if I’ll get it or not at all !!! In general: nerves spent, complete indifference on the part of the company to the client, scam for money ... and the money spent on the Astrakhan-Moscow train also remained my problem !!! (I forgot to tell you .. that this office somehow bears several names_ the designation "Sun & Day Travel-Hot Tours" and the director there are Petr Parshin!




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