It's not the writers who write the reviews, it's the tourists. Try it, it's inspiring!
×
We will send you one letter
on the day you return from vacation
on the day you return from vacation
Specify E-mail
Please enter a return date
- Home →
- Reviews about travel agencies →
- Rostov-on-Don →
- Ugly attitude TezTour
Travel agency review (Rostov-on-Don)
Ugly attitude TezTour
|
Author:
Date of purchase: 28 may 2013 Written: 15 june 2013 |
|
Travel agency: (Rostov-on-Don) Service type: пакетный тур |
We purchased a ticket to Turkey from the tour operator TezTour. Flight No. 8528 of Tatarstan Airlines from Antalya to Rostov-on-Don on 06/07/2013 was delayed for 13 hours - together with the time indicated on the ticket, 10.10, they actually took off at 23.15. All this time, 200 tourists from Rostov who bought tickets from Teztour were at the airport. The tour operator brought and simply left people in the terminal building, where everyone was actually held hostage, although it was promised that in case of a change in departure time, waiting for tourists in their hotels. The TezTour company was simply INACTIVE, there was not a single representative of it, people were forced to call the embassy and involve the media on the territory of the Russian Federation !!! I sent an online complaint to TezTUR. Instead of at least an apology from the largest tour operator, I give a verbatim answer - Yulia Sergeevna, good afternoon!
Thank you for contacting TEZ TOUR Company.
According to par.
9 of the contract for the international air carriage of passengers and baggage (itinerary receipt / electronic ticket), "the carrier undertakes to take all measures in its power to transport the passenger and baggage within a reasonable time. The time indicated in the schedule and other documents is not guaranteed and is not an integral part of this agreement.
The carrier may, without notice, transfer the passenger for transportation to another carrier, change the aircraft, change or cancel boarding at the points indicated on the ticket, if necessary. The timetable is subject to change without notice to the passenger. The carrier is not responsible for providing flight connections."
The legal department of the TEZ TOUR Company will accept your formal claim for consideration if you send it to the agency in which you booked the tour, issuing it to the general director of the agency.
No comment))) They could, as it turns out, not fly at all, or land somewhere else. A SHAME FOR THE COMPANY AND ITS BUSINESS REPUTATION. WHERE IS THE PROMISED CARE OF TOURISTS???
