What are they generally doing?

We did not understand why exactly there is a hotel guide. Is it just to impose their services in the form of excursions? The hotel guides do not defend the interests of their clients who have bought vouchers to the hotel from Pegas Touristik. vacationers themselves must walk and insistently demand that their rights be respected, then there is no water in the villa, then the room was not cleaned for three days, or even they did not provide an extra bed for the kinder at all. all this you need to walk and squabble with the hotel administration. And all this is against the background of the fact that it is often the Russians who fail to fly charter flights. Apparently the interests of airlines of other countries are lobbied at the government level. Russians are brought to the hotel after midnight on a paid-lost day, at the beginning of the next one, and kicked out of the room at checkout time, although the plane can be at night and early in the morning only the next day.

In this way, the Pegasus tourist warms up his hands enough for a round sum of money by stealing a couple of days from the ticket buyers. Our example: they brought us at midnight, and on the last day we had to extend the number, since the flight was five at night.

With this "representatives" of Pegs Tourist in the hotel, they heard such nonsense that they say you paid for tours at Pegas Tourist LLC with a Moscow address, and we have nothing to do with them at all (!) A logical question arises, and who are you then ?! ! If there was an assignment (cession) agreement, that is, one company Pegas Touristik sold the tickets to us, and another company provides services, since we, as buyers, must be notified of the assignment of the right to provide these services. In this case, the contract should be tripartite, otherwise the tourists always turn out to be extreme - they paid money to no one knows where, and no one knows who "provides" the services. Relations with the hotel are often not even established with these mountain hotel guides.

We were convinced that with a large tour operator there are no annoying overlays - now we don’t believe IT HAPPENS!

I was struck by the phrase of the hotel guide when people came to complain about the fact that the money was missing from the safe. Dsekat, the day before was the same case and the hotel returned the money. But sorry, but the hell did they steal them from the safe?!!! It's like in that joke "the spoons were returned, but the sediment remained!"

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