Date of purchase: 11 april 2015 Written: 05 may 2015
6.0
Travel agency: (Moscow) Service type: экскурсионный тур
Good afternoon, we have been using your company lately, we have always been satisfied. We bought a tour to Italy, when buying we were not told what documents are needed for a visa, they told you we will send it by mail today, 2 weeks have passed, at the end of April I called the tour company and asked me to contact the visa department, I was told within an hour we will send you an email, what documents are needed, departure 06/3/2015, less than a month left, so we still do not know what documents are needed ??? Contract No. 36229. During the purchase, the manager Ageeva Svetlana charged us an additional 500 rubles for obtaining a visa, so your company will supervise. But so far I don't see results.