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Travel agency review (Moscow)
Fulfilled their obligations
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Author:
Date of purchase: 02 october 2015 Written: 09 march 2016 |
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Travel agency: (Moscow) Service type: пакетный тур |
I want to add information to my review about a trip to Vietnam. In October I bought a tour and in January it turned out that the hotel was not paid for by the travel agency, we settled for our own money. In Moscow, I was forced to turn to the management of the Grand Tour, which accepted my claim and promised to compensate my expenses. A week later, the management decided to pay for my actual holiday expenses and moral costs. Of course, I wish this didn't happen. I wish all tourists that the travel agency would financially correct their mistake in such an unpleasant situation.
