do not recommend, rude and deceiving

I have a negative review about the work of "Velta Tour", upon receipt of a package of documents 2 days before departure, it was found that the room booked was not of the category that they wanted and not of the category that was prescribed in the CONTRACT. Natalya referred to the alleged correspondence, and we ourselves are fools. Although booked at the office. They didn't give a booking number. Apparently so that they did not immediately understand that the number was not of that category. She didn't even bother to call and apologize for her mess. We and our friends traveled through this agency for 5 years, but apparently we, as clients, are no longer interested in this travel agency and there are enough clients without us. You could, of course, go to court. The agreement was drawn up correctly. But let it remain on the conscience of Natalia. I would not recommend this travel agency to friends and family. So you can get to another hotel ((and to another country too

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