Date of purchase: 16 june 2011 Written: 23 september 2011
1.0
Travel agency: (Moscow) Service type: пакетный тур
Haven't been on vacation for 3 years! remember as a bad dream. We paid 100% in the middle of June for a tour to Thailand. It was supposed to be a honeymoon! Departure August 01. The confirmation was sent to the e-mail, everything seems to be in order, but at the end of July, when it was already necessary to pick up tickets, they said that our flight was postponed for several hours. Valentina Alekseevna seemed like a decent person, surrounded by icons and holy images, it seemed impossible no deception. Yes, and we are not living in the 90s now .... Alas, we spent several days on hassle, figuring out when our flight is??!! Patience has run out! we arrived at the office without warning. After a certain conversation, Valentina Alekseevna, who turned pale, admitted that she spent our money on the funeral of one of her friends, and now she cannot redeem our tickets for the date ordered, and only out of sympathy for us, she is ready to return the money. we received the money.
we took a receipt for compensation in the amount of 20% of the cost of the tour, which of course we can’t get now. Apparently, the threats about unscheduled tax audits, Rospotrebnadzor H.V.A. hears regularly and it doesn’t scare her. I join all those deceived and who ruined their vacation, and also who lost their money through the fault of Florida and H.W.A. It's time to "surrender" this lady to the authorities