just awful

My husband and I bought a coupon "Christmas in the heart of the Karelian region" on the Groupon website, booked an excursion for January 03-04 this year. Our guide was Khokhlova Maya. On the first day of the tour 03.01 in the area of ​​the village. Sosnovo, due to a breakdown of the tour bus, had to stand for about 5 hours in the cold -20C. In exchange for the broken one, they sent 2 buses, or rather regular minibuses like pazikov, where they transferred a group of 43 people along with their belongings. On the way to the city of destination - Sortavala, another one of the provided buses broke down. Which took about an hour. Upon arrival at the destination city around 20:00, the group was confronted with the fact that we were late for dinner. After 13 hours spent on the road without food (because the company was also unable to organize the previously paid lunch), the group was forced to look for a hot meal on their own in an unfamiliar city and pay from personal funds. On the second day, 04.

01, excursions were carried out, which were listed in the tour program, but in the last museum in the village. Kurkiyoki had already broken 3 buses, which caused another 6 hours to wait for the bus in the practically unheated museum room. We arrived in St. Petersburg at about 04:00 am on January 5, instead of 22:00 on January 04, as it was written in the tour program. The company provided a shuttle to the subway. Thank you for reading my long review to the end. I hope it will help you to make a personal change about the company "Petersburg Travel Shop".

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