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- organization is good - execution is bad
Travel agency review (St. Petersburg)
organization is good - execution is bad
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Author:
Date of purchase: 09 december 2016 Written: 11 january 2017 |
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Travel agency: (St. Petersburg) Service type: экскурсионный тур |
At Christmas we went on a bus tour of the Pearl of the Baltic States - Vilnius-Riga-Tallinn.
The hotels are excellent, the route is laid out correctly - there are no complaints about the organization of the tour - everything is fine.
But performance...
The bus is a frozen toilet, there is no hot tea at the bus stops, the windows are dirty, the bus is drafty (I had to stuff the upper shelves with things), the drivers are gloomy. The drivers did not have a navigator, so they wandered around Riga, etc.
But the highlight of the tour is the guide Svetlana Derevyashchenko.
Not a story about the countries we are going to, not about the cities, culture, history, modern life of the population, standard of living - nothing. Communication with tourists boiled down to asking for additional excursions (by the way, the cost of a 4-hour excursion to Sigulda is 30 euros per person (they took it because they thought the lunch advertised by Svetlana was included in the price - it turned out not).
Advice about what you can bring from the national country, about where to eat tasty and cheap, where to buy, where to go, what sights you didn’t learn from her.
The trips were quite long - 4 ... 5 hours - it was boring to go in silence - they asked Svetlana to make a film - she only had a half-hour sketch about Tallinn. The rest of the time we drove in silence.
Because of Svetlana, time was lost in the cities. In Riga - first a survey, then on foot to the hotel - check-in - then again on foot to the city, although at first it was possible to check in and then go to the city. But on the other hand, Svetlana immediately took part of the group to Sigulda for an additional excursion from the hotel.
In Vilnius, at first, part of the group was taken to Trakai - the rest hung around the city in the rain, then settling in and surveying in the dark, although in the morning it was possible to conduct a survey, then check in and then either walk around the city or Trakai.
In Tallinn, from a two-hour excursion, we spent half an hour in a store where the guide brought us.
The peak of the program was when Svetlana asked at the border who needed "duty free". It turned out to be tax free. But before that, she did not even explain what it was and how it should be arranged in stores. so that many who are the first time on the border were left with nothing.
The company needs to pay attention to the performers of well-conceived tours
