provides incorrect tour information

Parents repeatedly traveled with this company, in principle there were minor flaws, but in general they were satisfied with the rest. I also decided to contact the Gallery for help in choosing a tour for my family. We were primarily interested in the first line, because. flying with a small child. For a long time we selected, consulted, eventually decided on a hotel and bought a tour to a hotel on the first line in Sunny Beach. Upon arrival, it turned out that the hotel where we were settled is located a kilometer from the sea. We were wildly upset and the holiday was ruined. After talking with a representative of the company, I only heard - "yes, I was mistaken, in this city there are two hotels with a similar name, unfortunately nothing can be done, I'll have to disengage and relax as is." Of course, there was no rest, we had to carry the child a kilometer to the sea and back every day, we were without a stroller (because we were driving to the first line).

It was hard for the child to walk so much in the heat, in general, going to the sea was a complete torment, but we went, because. It was for the sake of the sea that the child was taken out. In addition, the service in the booked hotel was just terrible, the appearance of the room is disgusting. The representative of the travel agency itself is constantly very busy, answers questions in abrupt phrases, gets nervous when you try to clarify information. In general, my family and I absolutely did not like the service, the rest was spoiled, the impression is that the company primarily pursues its own material interest, and not the desire to satisfy its customers, I will never go there again and do not advise anyone!

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