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Travel agency review (St. Petersburg)
extortion of money
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Author:
Date of purchase: 16 july 2013 Written: 16 july 2013 |
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Travel agency: (St. Petersburg) Service type: пакетный тур |
We contacted this travel agency in order to buy a tour to Cyprus. the manager was Natalia. At first she offered us a very good hotel and excellent departure and return times. When we signed a contract with her and PAID ALL THE MONEY for the tour, the next day everything magically changed. The proposed hotel became unavailable, another one was imposed on us - terrible according to reviews and more expensive than the first one. And when we received all the documents. it turned out that the DEPARTURE AND ARRIVAL TIME also did not correspond to reality. We were just stupidly shoved into another plane, not the one that was discussed earlier. In this case, they didn't even bother to warn us. As a result of this, the rest was not 13 days-12 nights, but 11 days-12 nights, which is very disappointing when you fly with two children.
I believe that this company behaved in the most disgusting way, forcing customers to buy stale rooms in unpopular hotels and cheating on living conditions in it. Manager Natalya lured with false promises, and then simply turned off her mobile phone. Our vacation was ruined.
DO NOT fall for their tricks, THESE ARE FALSE PEOPLE WHO FORCE YOU TO AGREE TO CONDITIONS FAVORABLE ONLY FOR THEM.
