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Travel agency review 888 TUR (Cherkasy)

Never use this travel agency!

Author:
Date of purchase: 15 july 2016
Written: 19 july 2016
1.0
Travel agency: 888 TUR (Cherkasy)
Service type: отель

Worst travel agency ever! We ordered vouchers to Koblevo, during the execution of contracts they showed the numbers that they would provide us. Upon arrival at the b / o, at first it turned out that there were no vacant places, later they somehow found a Free double room, where we were settled. Entering the room, we were horrified: a dirty, spitting table that barely stands, two old-fashioned beds, scuffed, on which a “bed” was made, all stained with blood. It’s generally scary to step on the floor, the ceilings and walls are collapsing, and I don’t want to talk about the bathroom at all. Representatives of this company have only one excuse for our claims: we are not to blame, all claims are against the hotel.

After two days of staying there, we just went home.




Comments (3) leave a comment
аватар tur888
tur888

Good afternoon, dear Alexandra! After reading your review, we doubted a little about your existence as our tourist, since we didn’t have a similar situation with any of our tourists ... You write: that way" - our representative (accompany) travels to Koblevo, who comes with tourists and is engaged in resettlement together with the administrator. We didn’t have a question “NO number” - all people were always settled in their rooms! Further in order: “When we entered the room, we were horrified: a dirty, spitting table that barely stands, two old-fashioned beds, scuffed, on which it was laid” bed, all stained with blood. It’s generally scary to step on the floor, the ceilings and walls are collapsing, and I don’t want to talk about the bathroom at all "- if everything was so terrible, then we have a counter question - WHY do we learn about it only from this review? We don’t receive any calls from you The question is WHY, if everything was so bad? After all, in any case, we could at least try to influence the current situation ... And finally, what surprised us the most: "The representatives of this company have only one excuse for our claims: we are to blame, all claims against the hotel." - WHAT EXCUSE COULD BE, if THERE WERE NO CLAIMS FROM YOU AT ALL ??? that we only found out that you are dissatisfied with something this hour. .... Respond who you are? When and where Did you rest?
Best regards, travel agency 888TUR

Mon, 01 Aug 2016, 16:44
аватар sashkamishkurova
sashkamishkurova

No one doubted that you would adequately and not respond to reviews, because in your opinion you are an ideal travel agency.
And now in order.
We went to rest in Koblevo from your travel agency on 07/15/16.
When making contracts, more or less decent rooms were shown, as a result, we were settled in a real rat house.
Further, now a question for you: how would you "correct" our conditions of stay, if there were no free rooms at all anymore??? Would you come to repair? I doubt.
Following. A call to your travel agency was made by my husband on 07/19/16 with claims to your negligent work and the question of whether it is possible to return part of the money due to the fact that we are leaving EARLIER from this viper, to which your employees replied that no, about the return of money is not may be out of the question.
Fortunately, there is a photo of the contract, and a photo of the room in which we were bedded. People who are interested in your company and ask for proof of my words see and receive all this.
And now the question is: which of us is lying? I? Given that I have all the evidence of your negligent work, unprofessionalism and impoliteness, you go? For it is not profitable for you to spoil the reputation of your terrible travel agency.
P.S. If you don’t have enough ingenuity to simply check whether we were on vacation from your travel agency at all, I can advise at least 2 options on how to check this: 1. Ask the administrator of the Arkadia-P b/o and she will tell you everything colorful . 2. The bus that picked up the vacationers eventually returned with 2 free seats in it, which your "escort" knew about.
And yes, if you are fighting that kind of money for nothing, be kind enough to provide at least those conditions that you colorfully show in your office.

Wed, 03 Aug 2016, 17:50
аватар michman1986.86
michman1986.86

I support all of the above. Many are not happy returning from the "vacation" of this company. A mother with a 6-year-old child in their "hotel" did not have a sanitary unit. I'm shocked. We went to the neighbors. Another girl, in the same Koblevo, but in another "hotel" had no electricity for three days. This is service, this is comfort. A grandiose scandal was a year ago, two girls in the same Arcadia-P hotel. Sharashkin's office in one word!!! Think three times before giving money away just like that.

Mon, 08 Aug 2016, 20:07
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