Absolute disinterest in the client and informing him

Previously, they had already bought tickets through this tour operator, only in St. Petersburg, they were satisfied and, having moved to Kyiv, they decided to contact this travel agency (namely FOP Voevodina A.) from the tour operator Anex Tour.

Even at the time of the selection of the tour, it was noticeable that the travel agent was not interested, provided 2 options to choose from and that's it. The prices on the site were not relevant, but naturally higher, the tours themselves are also irrelevant. Also, Anastasia did not want to meet "live", everything was online and through New mail. Decide for yourself if it's a plus or a minus. We chose a ticket to Egypt, flew there for the first time, no information about the country, its nuances and how to go through passport control at the airport was received, in fact, no information was provided. We learned about the paid visa from friends, we filled out the migration card and declarations about Covid-19 ourselves (the agency filled out and provided these documents to other tourists from our plane), we also registered for the plane ourselves. Why then such a travel agent - is unclear. Upon arrival from Egypt, they did not call and were not interested in impressions, as is customary in other travel agencies. We settled in a different building of the hotel (the one that is worse and cheaper) than it was paid for. At the same time, they were satisfied with the work of guides from Anex Tour at the hotel.

We do not recommend this travel agent, namely FOP Voevodin A., representative of Anex Tour, and we will not apply ourselves again.

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