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Author:
Date of purchase: 10 march 2020 Written: 27 april 2020 |
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Travel agency: Anex Tour Туроператор (Kyiv) Service type: пакетный тур |
I want to write about my last vacation in Egypt, before quarantine. We flew on March 14 to Sharm El Sheikh. The ticket was purchased for 8 nights. On March 18 at 21.00 pm we were told that we were leaving the hotel tomorrow morning, and not on March 22 as it should have been. I called the hotline, asked on what basis they choose people who should leave the hotel earlier. Nothing intelligible in response! And I called because the guide was not at the hotel at that time, of course. And yes, the hotline confirmed that we were leaving earlier. As a result, we flew out on March 19, three days earlier than we were supposed to. Although our flight was on March 22! Our representative from whom we bought the ticket wrote a letter about the non-compliance with services in full. To which the anex tour replied: "They themselves agreed to fly away." QUESTION!! HOW A PERSON WHO PAID FOR 8 NIGHTS COULD AGREE TO FLIGHT EARLY??!! And even more so to recommend you to someone.
Good afternoon, Lubavka. I ended up in exactly the same situation. And I received the same answer from Anex tour as you did. Apparently, they unsubscribe as standard from all customers who filed claims. Please tell me, do you plan to sue the tour operator ANEX TOUR or have you decided to forgive them money for services not rendered?
Добрый день , Lubavka. я попала в точно- такую же аналогичную ситуацию. И получила такой же ответ от Анекс тур как и вы. Видимо, они отписываются стандартно от всех заказчиков, которые подавали претензии. Скажите пожалуйста, вы планируете подавать в суд на тур оператора АНЕКС ТУР или решили простить им деньги за не оказанные услуги?
Good afternoon, Lubavka. I ended up in exactly the same situation. And I received the same answer from Anex tour as you did. Apparently, they unsubscribe as standard from all customers who filed claims. Please tell me, do you plan to sue the tour operator ANEX TOUR or have you decided to forgive them money for services not rendered?
Добрый день , Lubavka. я попала в точно- такую же аналогичную ситуацию. И получила такой же ответ от Анекс тур как и вы. Видимо, они отписываются стандартно от всех заказчиков, которые подавали претензии. Скажите пожалуйста, вы планируете подавать в суд на тур оператора АНЕКС ТУР или решили простить им деньги за не оказанные услуги?