Urgently change the hotel guide and horror with the postponement of departures

I quote from the review the impression on the guide and flight:

Separately, I want to write about the guide ANEX-Tour Muhamed. This does not apply to the hotel, more like information for tourists. Aggressive boor. If you don’t take excursions from him (we came to the sea for 5 days, excursions don’t work for us) - he is rude and threatens. He caught my daughter by the hand outside the hotel when I ran up - he started shouting that he knew that we were going to buy a tour to Israel in the city and threatened that he would not send us home (hahaha), like he overheard a conversation with tourists about that we are going to Israel to go. And so many tourists complained about him that similar situations arose with them. Such "employees" simply undermine the credibility of the company they work for.

The return home was long and tiring. Instead of departure at 13.00, we were informed that we were flying at 16.00. We are all dressed, many without lunch, from 13.00 gathered at the reception. And then it started: 16.55, 17.55, 18.55 ... At 19.55 we were told that we were being taken to settle in another hotel. Everyone is hungry, things are wrapped in plastic, dressed in sweaters, and it's hot outside. We were transported at 21.00 to another hotel (from 13.00 !!!), fed and settled in the rooms. As a result, after 4 hours, at one in the morning, we were again collected and taken to the airport. We took off at 4.55 ..... Instead of 13.00 the day before ..

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