Author:
Date of purchase: 03 september 2017 Written: 11 september 2017 |
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Travel agency: Coral Travel Туроператор (Kyiv) Service type: пакетный тур |
Good afternoon. I want to leave my review and I hope that it will not be left without attention !!! Very disappointed with the work of the company, especially the guide Maria. Since the guide allows himself to behave like this, I think this is an oversight, the one who is responsible for it.
Yesterday we returned from the Armonia 5 * hotel in Bodrum, Turkey.
The day before departure, I approached the Russian-speaking guide at this hotel, the name is Maria. I asked what time it would be possible to see information about the departure. This was my only question. I asked just to name the time when I can come and see this information myself. To which Maria began to be rude to me, telling me to call the hotline and find out everything myself. She doesn't have to answer me. so that I can get away from her. As a result, she simply turned around in front of me and began to leave, rude further. My husband and I were simply in shock, my two children and I were at a loss ... This is the face of the Coral company, which should help us in our matters. Are you kidding me????
The seller of the leather store approached me, and the guide of another company was nearby, and they simply reassured me and answered that after 18:00 there would be information. In one minute, this is the answer. Was it so hard for Mary to say? I have to listen to 10 minutes of rudeness and rudeness for buying a tour from Coral?
I will leave this review everywhere. I ask you to take all measures to this guide, because this is the first time I see it! I won't be flying with Coral again. I understand that we did not buy excursions, but we have 2 small children, we did not need it. but that's no reason to do so.
I was very surprised by the previous comment, so I went with Ganesha travel groups on the tour "Hungarian gatherings", from 07.12.2013 to 12.12.2013. My trip was only positive. I went alone, but they put me in a room for two people with a girl, with whom I had seats in the bus next door. The seat on the bus was chosen carefully for me, taking into account my wishes. They told me which hotel I would stay in, provided photos of the rooms. They also booked tickets for the Simferopol-Lviv train and a hotel in Lviv, round trip, Elvira did all this. Also, I can say that the staff of Ganesha treated my trip very responsibly, as they provided me with a map of the city with a detailed description of each object (written by hand), made a list of cafes and restaurants that I can visit, there were a lot of little things about which I was warned where it is better to change forints, what to take with you from things, where it is better to buy souvenirs and stuff like that. . Elvira was in touch with me throughout my trip until returning to Simferopol. I really liked it, I'm already planning a new trip and only with Ganesha Travel Group!
Очень удивлена предыдущем комментарием , так ездила с Ганешей тревел групп в тур " Венгерские посиделки ",с 07.12.2013 по 12.12.2013. Моя поездка прошла только на позитиве . Я ездила одна , но меня поселили в номер на двух человек с девочкой , с которой у меня были места в автобусе по-соседству. Место в автобусе мне подбирали тщательно , учитывая мои пожелания .Рассказали в каком отеле я остановлюсь , предоставили фотографии номеров.Также мне забронировали билеты на поезд Симферополь-Львов и гостиницу во Львове , туда и обратно , всем этим занималась Эльвира. Также , я могу сказать , что сотрудники Ганеши очень ответственно отнеслись к моей поездки , так как они предоставили мне карту города с подробным описанием каждого объекта ( написанного от руки ), составили список кафе и ресторанчиков которые я могу посетить, было очень много мелочей о которых меня предупредили , где лучше менять форинты , что с собой взять из вещей , где лучше купить сувениры и все в таком духе . .Эльвира была со мной на связи всю мою поездку вплоть до возвращения в Симферополь. Мне очень понравилось , уже планирую новую поездку и только с Ганешей Тревел Групп!