Travel agency review Coral Travel Туроператор (Kyiv)

Local staff is terrible

Author:
Date of purchase: 17 april 2021
Written: 26 april 2021
1.0
Travel agency: Coral Travel Туроператор (Kyiv)
Service type: экскурсионный тур

This tour operator was not chosen. And they deeply regretted it already on the spot. We traveled in branded buses only twice. From the airport to the hotel and back. We rested at the Rehana Sharm Resort, Aqua Park & ​​Spa 4 * hotel guide Mahmoud at the first meeting (when it was possible to cut the loot on the excursion) told how everything is organized and comfortable with them, that the guides are always in shape and you can recognize them among other operators. Outcome. Sightseeing tour of Sharm. Some kind of plague arrived, in a tight checkered shirt, old jeans. And the tour was voiced in such a tone that I wanted to plug my ears. Probably she was very sick of reading the same thing every day from a leaf. But dear Coral, I paid 15 dollars and I want to see a beautiful picture and hear at least a little positive in the voice of a person who talks about the city. The excursion consisted of a trip to the monument of the flower, where it stank very much of urine. Then they took me to one shop for souvenirs, then to another shop for very expensive cosmetics. Places are lured, because everywhere they gave numbers, so that after buying something, they would give part of the proceeds. Then they brought me to the mosque for 1 min.. Then we were taken to a restaurant, more reminiscent of a dining room. And only in the restaurant we were joined by a guide in a suit. The girl has already hurried to another group. The guide suggested a place with fruits, the best in town. Outcome. They wanted to cheat me for $5. They also sold a green papaya, which cost $10 and was thrown into the trash. And most importantly, we were taken to the museum (there was no guide, they just turned on the recording, but everyone wandered where they wanted), but the strangest thing was that a sweet shop happened to be nearby. The words of the guide - here are the freshest products that all the locals buy. The prices are big. For example, a box of 1 sq. Dates and sweets based on them is $20. Strange, but in the hotel shop I bought the same box for only 6 dollars. Bad markup. The same goes for mango marshmallow, they have it for $7, and at the hotel it's $3. Then there was a boat trip. A bus arrived at the hotel with an incomprehensible guy with a sign Coral. Dressed in a T-shirt and jeans. While he was taking us to the pier, he tried to sell a swimming mask. Claiming that there are no freebies on the yacht. Everything was fine on the water, the team was excellent. The guide joined us only on the yacht. Swimming was fun, but it was impossible to sail far from the instructor, so everyone circled around him like sardines. As a result, at the second stop we almost forgot one of ours, we were barely persuaded that it was ours and we had to wait for it. It's nice that the photographer was not intrusive, he just asked if you want a photo or not, that's all. The biggest sadness is quad biking. We already have experience of this tour in a large group, so we wanted a small and free ride. This was explained to the hotel guide and paid as much as he said. As a result, we were again brought to the base in a bus with a left-hand driver and told to go, there is your group. There were 20 people there. I tripled the scandal and told the guide to call Mahmoud. Nothing was decided, he blamed us all for wanting it that way. In short, we were traveling in a caravan. And one instructor constantly rode on the side and adjusted it so that the caravan would not stretch. I didn’t care, I paid the money and wanted to go by caravan, but go fast. We forced the tour guide to call the hotel and force him to come to the hotel, which he did not do all the days of our holiday. The result of the conversation, our company of 5 people, it turns out that they misunderstood everything and wanted to save money, and the guide is white and fluffy. Of course, he apologized, invited to visit him, called a person from the reception and ordered us a fruit basket, which was supposed to be delivered to each room. Fuck what they delivered to us. I will never travel from this tour operator again.




Comments (2) leave a comment
аватар v.s.boyfriend
v.s.boyfriend

Two years ago we had a similar case. Among other things, our bus almost overturned, the tire burst on the go. Save checks, take photos of them, take photos of guides. Of course, it is not interesting to do such a fool on vacation. Somehow intuitively we started doing this after contact with "Mahmoud", when we felt the reason. He made us very angry. Ham is liquid. Feel impunity for their actions. In Kyiv, they turned to the company. In the cold, it is another company in Egypt for which we are not responsible. Application to the Society for Consumer Protection with documentary photo confirmations. They returned the money for the excursions. After that, Coral Travel did not set foot.

Mon, 26 Apr 2021, 15:01
аватар v.s.boyfriend
v.s.boyfriend

Two years ago we have a similar case. Among other things, our bus almost overturned, the tire burst on the go. Keep checks, take photos of them, take photos of guides. Of course, it is not interesting to do such a fool on vacation. Somehow intuitively we started doing this after contact with "Mahmoud", when we heard the reason. He offended us a lot. Ham is liquid. Feel impunity for their actions. The company was approached in Kyiv. In the cold, it is another company in Egypt for which we are not responsible. Application to the Society for Consumer Protection with documentary photo confirmations. They returned the money for the excursions. After that, Coral Travel did not set foot.

Mon, 26 Apr 2021, 18:01
аватар