Travel agency review Join UP! Турагентство (Brovary)

I do not recommend contacting this tour company.

Author:
Date of purchase: 03 april 2019
Written: 12 april 2019
1.0
Travel agency: Join UP! Турагентство (Brovary)
Service type: пакетный тур

Bought a hot ticket. The manager in Egypt said that the information will be about the departure at the stand. But he will still remind you of the departure. There was no information on the stand until we wrote, I did not write it myself. In the morning we got up at 4:00, because the bus was supposed to be at 4:50. There was no bus either at 4:40 or at 5:25. There was also no connection with the agent, because there was no Internet and Wi-Fi did not work. We started calling the agent on his mobile, but he dropped it. I called back in 30 minutes at the reception and said that the bus would be in 2 hours and the flight was postponed. At 7 o'clock in the morning we went out to the hotel lobby and began to wait. The morning was spoiled to say the least. The bus arrived at almost 9:00. There was no communication with the agent. Until we got through to the office of the Egyptian operator. Why was it impossible to call the reception and warn the manager, and they told us that the flight was delayed. The hotel manager didn’t wake us up in the morning either, but we asked him and they prepared a lunch box for us in the morning. Until she herself went to their dining room and asked to cook for us with them. The plane was supposed to be at 8:00 and we left at 14:20. I do not recommend this tour operator to anyone! Sad attitude. True, the pilot of the aircraft and the flight attendants apologized for being late. No agency!




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