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- ruined vacation
Travel agency review Join Up! (Kyiv)
ruined vacation
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Author:
Date of purchase: 19 july 2021 Written: 19 july 2021 |
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Travel agency: Join Up! (Kyiv) Service type: пакетный тур |
Contacted this travel agency on Saturday. We ordered a tour to Turkey from the manager Anastasia. We paid 30 thousand, Anastasia gave us a contract and said that even on Sundays and days off, she would call when the hotel gave confirmation. We passed the tests on Sunday. Anastasia never called us. I also did not take the phone, I also did not answer in Viber. On Monday morning we came to the opening at 10 in their office. We waited 15-20 minutes. Anastasia came, extremely unhappy that we dared to come and disturb her. There was no confirmation from the hotel. At 11 we asked her to call the tour operator. She called and said there was nothing. When we asked what we should do, because we need to leave at 18-30 to get to the airport, there was silence. The result - we did not wait for anything, they took the money. Lost nerves, money for tests and time. Incompetent employees and just do not care. And also they lie.
