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Travel agency review JoinUp Туроператор (Kyiv)

good organization

Author:
Date of purchase: 23 november 2019
Written: 05 december 2019
7.0
Travel agency: JoinUp Туроператор (Kyiv)
Service type: пакетный тур, экскурсионный тур, отель, авиаперелёт

Let's turn again




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аватар vovix.sw
vovix.sw

The mice were crying, pricking...
This "business" will not change, except that it will find a few more ways to take money from the population.

Mon, 11 Oct 2021, 05:42
аватар natalisergola
natalisergola

The money for the tour can be returned if you act correctly.
1) If you have concluded an Agreement with a Travel Agency (not with an operator!), paid money to the Travel Agency, then the Travel Agency must return the money. The Agreement says about this: Tour operator Accord does not deal directly with tourists. (clause 5 1 2 of the Agreement) He entered into an Agreement with the Travel Agency. And if you are told to write complaints and demand money from Accord directly, then know that you are being deceived. This is beneficial for the travel agent and the operator Accord too. They will fool you like that. Read your contract, paragraph 5 1 3 - The travel agent returns the money for the failed tour.
2) Read paragraph 8. 4 of the Agreement - you have every right to refuse a tour that has been postponed, because other dates do not suit you, because you were offered a tour with a night move (and this does not suit you for health reasons), but the main thing is that you are being rescheduled for the tour. Read paragraph 8.4 - it's all written there.
The money must be returned to you by the Travel Agent in full - 100% without any fines. Not later than 3 days before the start of the tour, he must inform you that the tour has been postponed so that you can write a Claim to him and demand a refund of the entire amount. In this paragraph 8 4 all this is written. Write a claim 3 days before the tour! It is very important!
3) How to write a Claim to the Travel Agency is written in paragraph 5 2 4, indicate everything point by point, as it is written there. Full name, address, contract number, etc., and describe the situation that they say the tour was postponed, but I can’t do it on other days. Therefore, I am writing in three days, as indicated in clause 8 4 of my Agreement, and I demand to return the entire amount without any fines. Take the claim in 2 copies on the same day to the Travel Agent and let him sign on your second copy that he received such a chill and put a seal.
All. Then let the Travel Agency deal with the operator, and it should return the money to you.
If they freeze, then threaten the travel agency with a lawsuit and that you will demand compensation for moral damages.

Fri, 12 Nov 2021, 08:51
аватар natalisergola
natalisergola

I will also add that travel agencies have known for a long time that the Accord tour is throwing tourists for money, that it has fictitious tours, but they continue to sell their tours. If they stopped selling their tours, then the Accord would have been gone a long time ago, or they would have started to work honestly. And so, as long as Travel Agencies shamelessly participate in these scams, all this will continue. Most of our people are not legally literate, they are not used to turning to lawyers, which is why swindlers flourish.

Fri, 12 Nov 2021, 09:02
аватар natalisergola
natalisergola

The money for the tour can be returned if you act correctly.
1) If you have concluded an Agreement with a Travel Agency (not with an operator!), paid money to the Travel Agency, then the Travel Agency must return the money. The Agreement says about this: Tour operator Accord does not deal directly with tourists. (clause 5 1 2 of the Agreement) He entered into an Agreement with the Travel Agency. And if you are told to write complaints and demand money from Accord directly, then know that you are being deceived. This is beneficial for the travel agent and the operator Accord too. They will fool you like that. Read your contract, paragraph 5 1 3 - The travel agent returns the money for the failed tour.
2) Read paragraph 8. 4 of the Agreement - you have every right to refuse a tour that has been postponed, because other dates do not suit you, because you were offered a tour with a night move (and this does not suit you for health reasons), but the main thing is that you are being rescheduled for the tour. Read paragraph 8.4 - it's all written there. The money must be returned to you by the Travel Agent in full - 100% without any fines. Not later than 3 days before the start of the tour, he must inform you that the tour has been postponed so that you can write a Claim to him and demand a refund of the entire amount. In this paragraph 8 4 all this is written. Write a claim 3 days before the tour! It is very important!
3) How to write a Claim to the Travel Agency is written in paragraph 5 2 4, indicate everything point by point, as it is written there. Full name, address, contract number, etc., and describe the situation that they say the tour was postponed, but I can’t do it on other days. Therefore, I am writing in three days, as indicated in clause 8 4 of my Agreement, and I demand to return the entire amount without any fines. Take the claim in 2 copies on the same day to the Travel Agent and let him sign on your second copy that he received such a chill and put a seal.
All. Then let the Travel Agency deal with the operator, and it should return the money to you. If they freeze, then threaten the travel agency with a lawsuit and that you will demand compensation for moral damages.

Fri, 12 Nov 2021, 10:51
аватар natalisergola
natalisergola

I will also add that travel agencies have known for a long time that the Accord tour is throwing tourists for money, that it has fictitious tours, but they continue to sell their tours. If they stopped selling their tours, then the Accord would have been gone a long time ago, or they would have started to work honestly. And so, as long as Travel Agencies shamelessly participate in these scams, all this will continue. Most of our people are not legally literate, they are not used to turning to lawyers, which is why swindlers flourish.

Fri, 12 Nov 2021, 11:02
аватар